Customer Service Representative - Italian (m/f)

23 dana do isteka
Poslodavac:
Kategorija:
Mjesto rada:
Zagreb, Rijeka or Pula
Rok prijave:
01.09.2022.
Gi Group HR Solutions d.o.o., as a leader in the region and part of Gi Group, a prestigious and one of the leading consulting companies in the field of human resources, is able to offer clients comprehensive solutions in all areas of human resource management. Our mission is to provide clients with support in achieving business strategy by offering a broad knowledge of the local market, extensive experience of our consultants and proven international practice of our partners.

For Majorel, a global customer experience leader, we are currently looking for Customer Service Representatives that speak Italian to join their team in Zagreb, Rijeka or Pula.

Customer Service Representative Italian (m/f)

LOCATION: Zagreb, Rijeka or Pula, Croatia

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications:

  • Excellent communication skills & high focus on customer satisfaction
  • Excellent language skills (at least B2) in Italian
  • Fluency in English is preffered, but not required
  • Excellent PC skills
  • Previous call center experience is preferred
  • Customer service-orientated and a high focus on customer satisfaction
  • Strong time management skills
  • Keen eye for detail

Other:

  • Availability to work in shifts: 5 days a week, Monday to Sunday, 7 a.m. to 11 p.m.

Benefits:

  • Multinational working environment
  • Opportunities for further development
  • Paid transportation fee, hot meal bonus, and extra bonuses available

Please apply via application link: my.gigroup.hr/jobs

Please note that only short-listed candidates will be contacted.
If you have any additional questions regarding the position, please contact us: Lucija.Rubinjoni@gigroup.com