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Workforce Planner (m/f)
Workforce Planner (m/f)
ManpowerGroup Croatia, on behalf of Client - Majorel, an international service company specialized in customer experience and business process outsourcing with more than 50,000 employees, is looking for ideal candidate to fulfill the position of Workforce Planner (m/f).
Are you: passionate about planning and reporting? Excited to provide exceptional customer service from a strategic point of view? If your answer is yes, then apply now!
We are currently looking for a Workforce Planner (male/female). You’ll join a well-established and high performing project looking to achieve success in our long-term strategy.
As a Workforce Planner, you’ll be responsible for optimizing the distribution of the existing human resources, planning schedules, vacations, restrictions and adjusting to the service level established, so that maximum performance can be achieved.
Location:
- Zagreb
Duties & responsibilities:
- Study of the forecasts of the volume of calls sent by the client.
- Calculation of the needs of CSR with respect to the forecast.
- Generate computer tools for the management of schedules, vacations, compensatory periods, etc.
- Elaboration of agents' schedules and distribution of the day.
- Establishment of breaks, licenses, holidays and vacations.
- Management and control of holiday requests, compensation, change of schedules, extension/reduction of working hours, licenses, etc.
- Requests for the hiring of new agents, extension, reduction of working hours or termination of contract for adequacy of resources to established needs.
Required qualifications & experience:
- At least two years of work experience in similar functions (planning, reporting, statistics, etc.)
- Full proficiency in English and Italian/German (min. C1 level, mandatory);
- Knowledge and experience in customer service (preferably in Outsourcing companies)
- Advanced PC skills, especially in Excel and Access (ability to generate calculation tools, linked tables, dynamic databases, macros, etc.)
- Strong analytical and numerical ability
Offer:
- Excellent reputation as a responsible employer
- A team ready to help you develop and grow
- A multinational environment, different nationalities and cultures to work every day
Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your personal development. Above all, enjoy the experience of working with highly prestigious brands!
MANPOWER d.o.o. za privremeno zapošljavanje i posredovanje pri zapošljavanju,
Zagreb, Avenija Dubrovnik 16, OIB 35539279541, na osnovu rješenja Ministarstva gospodarstva, rada i poduzetništva,
KLASA: 102-02/09-04/02, UBROJ: 526-08-02-02/2-09-2 društvo je evidentirano u Knjigu evidencije agencija za privremeno zapošljavanje pod brojem 28/09, a na osnovu potvrde Ministarstva rada, mirovinskog sustava, obitelj i socijalne politike, KLASA: 102-02/21-03/28, UBROJ: 524-04-01-02/1-21-2 u Knjigu evidencije fizičkih i pravnih osoba koje obavljaju djelatnosti u svezi sa zapošljavanjem pod brojem 253/21, koje zastupa direktor Aleksandar Hangimana
