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Service Manager Telecommunication (m/f)

T-Mobile Austria

Stellen-ID: 73633
Land: Österreich
Standort: Vienna
Region: Vienna
Bewerbungsschluss: 01.11.2017
Beschäftigungsart: Vollzeit - unbefristet
Karrierelevel: Professional
Erforderliche Sprachen: Deutsch
Reisezeitanteil: 0-25%

Let’s connect through your ability to further improve the network of T-Mobile Austria!

Be a part of building the digital revolution! As part of the Deutsche Telekom, Europe’s #1, we are competent in creating the digital revolution, and we offer those, who bring bold and fresh ideas to the table, numerous career opportunities. Our world is increasingly becoming more complex, therein T-Mobile ensures easy and reliable communication.

What would be your task?

As a senior employee in the Product Operations department you are responsible for analyzing the technical service quality and performance of T-Mobile Austria’s Hybrid Access-Solution as well as leading the implementation of End-to-end optimization measures.

This is what you will do:

  • Ensure a positive customer experience of T-Mobile Austria’s Hybrid Access-Solution by analyzing the quality and performance of the Core and RAN network with E2E-focus.
  • Monitor and report the service quality with appropriate quality and key performance indicators.
  • Develop, together with our expert teams, optimization measures and coordinate the implementation of the required technical changes.
  • Analyze, with assistance of the available monitoring-systems (PM Counter-, Probe-, and CEM-Systems), current technical issues, degradations and associated consequences of our Hybrid Access-Solution (e.g., mobile internet, video streaming, etc.).
  • Act as the person of contact for complex issues regarding the T-Mobile Austria’s Hybrid Access-Solution and the related technical services offered, by working closely with your team as well as colleagues from other departments such as Operations and Networks.
  • You are highly motivated and open minded. You have excellent analytical skills and are used to working independently.
  • You have finished a technical education (HTL – technical college, FH – University of Applied Sciences, Technical University) and you have already gained professional experience in similar position in the telecommunications industry.
  • You have ideally already had first experiences with Hybrid Access-Solutions and possess the technical knowhow in the areas of IP, DSL & LTE/4G.
  • You possess a basic knowledge in areas such as business objects (SAP), Cognos, Access, or database applications (MS SQL).
  • Your oral, as well as written English and German skills are excellent.
  • You have great MS Office skills.
  • Overall you impress with your customer orientation, engagement, result-orientation as well as team player mentality.
T-Mobile Austria
T-Mobile Austria is the subsidiary of the Deutsche Telekom AG and therefore part of one the most successful communication companies worldwide. As number 1 on the European market, innovation is our essence and we are among the best employers in the country. We inspire our customers. We find easy solutions. We live integrity. We are open to ideas. Outstanding performance is rewarded. It is what brings us and you as an employee to the top. We are T. Rely on us.

Ihre Chance
Our 1300 employees highly enjoy our great team culture as well as extensive benefits offered, ranging from flexible working hours, extensive training programs to occupational pension. We offer an attractive, market compliant salary. You will earn about EUR 38.000 per year at this position. In the end, the sum on your pay check will be determined by your qualifications, your experience and your commitment.


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