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Customer Support Specialist (m/f)

- dana do isteka
Mjesto rada:
remote job / home office
Rok prijave:

Customer Support Specialist (m/f)
[remote job / home office]

HOTECH - Hotel Technology Ecosystem is a solution center that develops innovative technologies for helping with digital transformation of hotels. With its collaborative ecosystem and world wide partnerships, HOTECH globally offers the most comprehensive data oriented software solutions, covering all the processes in a hotel from CRM to Finance, Sales to Cost Analysis. In addition to innovative software solutions, Hotech provides a holistic data platform, which provides a solid ground for cloud and mobile solutions. Hotech has its offices in Berlin, Istanbul, Cancun and Antalya.


  • Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures
  • Taking part in projects where maintenance and support activities of software products, environmental systems and integrations of the hospitality institutions are carried out
  • Deployment of new products and services
  • Establishing the necessary monitoring and reporting methods for the pre-detection of problems related to supported solutions
  • Identification of problems, finding temporary or permanent solutions or escalation and follow-up to next-level solution teams
  • Performing technical communication tasks in design, acceptance and subsequent processes in projects related to new solutions
  • Identify user needs and requirements to existing and proposed system issues, prioritising customer needs
  • Document and communicate the results to internal and external users, corporate development, external business partners, and/or clients
  • Required Abilities and Specializations


  • BSc in Information Technology/ relevant diploma or experience in hotel front desk operations
  • Can communicate comfortably and fluently in English,
  • Equivalent technical training and experience in client relations
  • Will be able to provide end-user training and support,
  • Knowledge about analysis of user needs and documentation
  • The ability to take responsibility in project management,
  • Successful in human relations, strong representation and persuasion,
  • Being customer-focused and paying attention to working with the priority on customer satisfaction,
  • Good skills in planning, organising, controlling and innovating,
  • Be able to be solution-oriented, establish constructive and collaborative relationships with teammates,
  • No restrictions for domestic and international travel,
  • Experience and knowledge in the hospitality industry are preferred.

Why join our team?

  • With us, you will work on an international level. As you probably already know, Hotech works in numerous countries across Europe. Be prepared to make many multicultural connections and work with plenty of interesting people.
  • This position will require a certain degree of travel. You will also be able to see a country or two along the way.
  • Variety of exciting challenges with ample opportunities for development and training in an international landscape.
  • Progressive family business culture where integrity and reliability are the values that guide our relationships.
  • Environment supporting a sustainable work-life balance.
  • Equal opportunity employment experience that values difference and diversity.
  • Market competitive compensation and benefits with flexible working arrangements.

Apply though the application link. All documentation should be submitted in English language.

Looking forward to receiving your application!