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Customer Service Leader (m/f)
Customer Service Leader (m/f)
Renewable Energy OnShore Wind
GE Renewable Energy
Croatia, Czech Republic, Israel, Poland, Romania, Serbia, Slovakia
Essential Responsibilities
- Customer’s single point of contact for assigned customers
- Manage Field operations team to execute GE obligations at highest quality & lower cost
- Be responsible for EHS culture and performance
- Manage and optimize resources (personnel, tools, parts and technical support)
- Responsible for budgeting, financial planning and results on the assigned region
- Responsible for account receivables past due management
- Assure timely resolution of all customer issues and drive customer satisfaction up
- Coordinate and lead customer’s regular reviews on service performance, open topics, Bonus/LDs and open disputes
- Contract issue management and contractual disputes close out
- Identify and channel to Sales team new opportunities and support sales and commercial team during ITO phase
- Identify and drive contract risk mitigation actions upfront
- Function as liaison and escalation point between customers and internal GE organizations
- Drive implementation of new initiatives towards operational excellence
- Provide regular internal customer reviews to highlight risk/opportunities
- Lead best practice, lessons learned and Best in Class performance practice sharing
- Lead a team of professionals to, driving proper planning and project control, optimize and standardize execution across the region
Role Summary/Purpose
Customer Service Leader will be owning customer, operational, financial and EHS performance for the assigned country /countries. Responsible for driving safe execution with operation excellence, high quality and financial performance.
Qualifications / Requirements
- Bachelor’s Degree in technical field or equivalent knowledge and experience
- Minimum of 5-year experience in field service, engineering, or operations & PM
- Knowledge of Scheduling Software (Primavera or MS Project) and Earned Value Management technique
- Self-started able to drive sustainable results
- Entrepreneurial/Change agent mindset
- Ability to energize teams and view change as an opportunity
- Excellent analytical, problem-solving, and process skills
- Excellent facilitation, presentation, and verbal & written communication skills
- Ability to work effectively in a culturally diverse and highly matrixes environments
- Willing to travel
Desired Characteristics
- Project Management and/or Field Experience
- Dynamic, flexible team player with demonstrated ability to lead diverse teams
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Career Level: Experienced
Function: Services
Relocation Assistance: No
Are you ready for this challenge?
Apply online
