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Customer Service Agent with German (m/f)

- dana
Accenture Services s.r.o.
Administrativna zanimanja
Mjesto rada:
Prague, Czech Republic
Rok prijave:

O poslu

Opis radnog mjesta: Join a global management consulting, technology services and outsourcing company, with approximately 394 000 people serving clients in more than 120 countries.

Accenture’s Services workforce is a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom we manage and provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR. Currently we are looking for talent people to join our international team in Prague as a:

Customer Service Agent with German

What are your responsibilities?

You follow all new customers’ shipments and Premium shipments to confirm the Proof of Delivery and proactively check for any potential or actual shipment failures, both import and export. You act as the liaison between internal departments and customers to find suitable solutions relating to problem shipments or complaints.

Other responsibilities include:
• Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed;
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
• Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
• Develop and improve your product knowledge, business- and professional skills.
Vrsta posla:stalni radni odnos, rad na određeno vrijeme
Država:Czech Republic

O zaposleniku

Znanja i kvalifikacije:Are you our ideal candidate?
• Communicative German and English (mainly written skills)
• Strong organizational, multi-tasking, and time-management skills
• Ability to solve urgent matters and work under pressure
• Flexibility, especially in the period of month/quarter/year-end closing
• Great communication and interpersonal skills;
• Enthusiastic, positive attitude with a strong willingness to learn;
• Good Team player;
• Previous experience in customer service is an advantage
• Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).

Our offer
• Position in one of the world´s leading global companies
• The ability to use your knowledge of foreign language on a daily basis at work
• Develop yourself in a dynamic international environment and gain valuable international work experience;
• Training program/curriculum
• Professional growth based on performance.
• Relocation bonus;
• Competitive local salary and wide range of benefits (meal and wellness coupons, 5 weeks of holiday, health insurance and bonus schemes etc.);

How to apply?
Please send your CV to Nadine Borges at

For more information about a career at Accenture, please visit or send an enquiry to
Strani jezik:engleski, njemački
Poznavanje rada na računalu:dobro
Oglasnik grupacija:
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