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B2B Customer Care Specialist (m/f)
Workforce is a regional HR company operating in the countries of the Adriatic region and we work daily with over 1,000 clients and 12,000 employees. We are present in the market with one goal, to help companies to be successful in hiring and overcome all HR challenges. With the high professionalism and dedication of our colleagues, we constantly encourage development of our clients' business by providing quality, flexible and comprehensive HR support.
For our client, one od the largest customer service outsourcing companies, we are looking for a candidate on a position
B2B Customer Care Specialist (m/f)
Location: Zagreb (on-site)
Key responsibilities:
- suggest and modify suitable travel options that best suit the client's needs.
- engage in direct communication with the client through email, chat, and/or phone calls
- support our B2B customers in their business travels
- liaise with suppliers and partners to resolve booking issues
- maintain high satisfaction standards and aim to exceed customer expectations as much as possible when managing bookings, queries, and requests
- resolve problems by applying our established policies, procedures and tactics, as well as by thinking out of the box when established methods are insufficient
- address, preempt, and solve problems - you are an owner and should anticipate issues before they arise
- stay up-to-date with new features and product launches: expect significant innovation!
- engage in direct communication with the client through email, chat, and/or phone calls
Requirements:
- experience in any customer service operations in a contact center environment (but preferably in hospitality, including hotels, travel agencies, airlines or offices)
- preferably, though not mandatory, a college/university Bachelor's Degree
- German B2-C1, English B2
- computer literacy, including knowledge of word processing, typing, and cloud-based applications
- capability of seeing the big picture and understanding the interconnections between processes and the impact of actions
- mindfulness and independance
- critical thinking, empathy, task prioritization
- preferably, though not mandatory, a college/university Bachelor's Degree
What's in it for you:
- regular income, meal allowance, transportation fee
- sign-in welcome bonus
- continuous learning and support
- excellent working environment
- sign-in welcome bonus
If you recognize the above as a challenge for your own career development and you meet the stated conditions, apply by clicking the button below.
Only candidates who meet the criteria will be contacted.
