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Aftersales Service Specialist (m/f)

- dana do isteka

Adecco is a global leader in providing HR services.

Our client, Haier Europe, is a branch of a larger group, Haier Smart Home Co., Ltd, a leading global household appliance manufacturer. Their brands encompass the entire domestic appliances market; from ultra-high premium to more affordable ranges, with quality and an exceptional user experience at the heart of each and every one.

For their office in Zagreb they are looking for new colleague on position:

Aftersales Service Specialist (m/f)
Location: Zagreb


  • Coordination and monitoring of consumers' after sales claims process
  • Contact Center performance monitoring.
  • Contact Center escalated cases processing
  • Product exchange process coordination in terms of service, logistics and administration
  • Key account dealers repair status monitoring
  • Cooperation with sales, accounting and finance, logistics and marketing departments in the field of after sales service topics.


  • Previous experience on a similar position with a good understanding of customer claim process
  • B1 or B2 level of English is a must, both verbal and written
  • Proficient computer skills and ability to operate general office equipment
  • Entry level SAP knowledge is a plus
  • Excellent organizational skills, ability to prioritize and to be comfortable working independently
  • Strong verbal and written communication skills
  • Strong attention to detail.


  • Competitive salary and contract for indefinite period of time, with probation period
  • Transportation and food allowance
  • Other benefits such as holiday bonus
  • Opportunity to work for a worldwide leader in major domestic appliances
  • Work as part of the successful and highly profitable team.

If you recognize yourself in the description and would like to be a part of Haier's growing team, apply now via link. Note: Please mind that only candidates selected for further consideration will be contacted and notified about the selection process.

Adecco Hrvatska d.o.o. is licensed by the Ministry of Economy, Labor and Entrepreneurship for executing mediation services in employment No. UP/I-102-02/20-03/13 since 13.02.2020.