Prijava
Traži
Pregledavate arhivu oglasa objavljenih na www.posao.hr.
Ovaj oglas je istekao 04.03.2016. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Ovaj oglas je istekao 04.03.2016. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Operations Shift Manager, IP (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Sofia, Bulgaria
Rok prijave:
04.03.2016.
O poslu
Opis radnog mjesta:
Team description & Purpose of Role:
The Enterprise Operations Center team manages and maintains Interoute’s pan-European network on 12 hour shift patterns 24x7 . The team are a highly skilled, intelligent and efficient break/fix organisation with a customer centric focus serving Interoute’s Enterprise customer base.
The Team has a strong focus on consistency and process, working in conjuction with other areas of the Interoute business to deliver a world-class customer experience
The Enterprise Operations CENTER team is responsible for the overall technical and operational quality and handling of incidents and problems. The team holds the responsibility for technical validation and analysis, communication with customers and third parties, both vendors and suppliers, and ultimately the customer satisfaction of Interoute’s vast and diverse customer base
Job Responsibilities:
Managing a team of 2-3 engineers with the overall responsibility for the technical and operational validation of Interoute services. The team acts as the technical and operational interface with other departments and 3rd parties, representing the Interoute Premium Support CENTER team.
• Break/fix support for customer services across the International network
• Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
• Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.
• Provides concise and relevant action plans for teams to resolve network and customer issues efficiently..
• Ensures his/her team of engineers is aware and adheres to the business processes, procedures and customer service levels committed to by Interoute. Additionally encourages the ongoing review and development to improve these processes within the team and across the operations team.
• Internal and External escalation point for network and customer incident handling.
• Communication and documentation of customer- and service-specific support information.
• Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
• Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
• Configuration of network elements and migration of services
• Technical review of key network management systems.
• Scope new developments to support continuous improvement ofprocess and systems.
• Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.
The Enterprise Operations Center team manages and maintains Interoute’s pan-European network on 12 hour shift patterns 24x7 . The team are a highly skilled, intelligent and efficient break/fix organisation with a customer centric focus serving Interoute’s Enterprise customer base.
The Team has a strong focus on consistency and process, working in conjuction with other areas of the Interoute business to deliver a world-class customer experience
The Enterprise Operations CENTER team is responsible for the overall technical and operational quality and handling of incidents and problems. The team holds the responsibility for technical validation and analysis, communication with customers and third parties, both vendors and suppliers, and ultimately the customer satisfaction of Interoute’s vast and diverse customer base
Job Responsibilities:
Managing a team of 2-3 engineers with the overall responsibility for the technical and operational validation of Interoute services. The team acts as the technical and operational interface with other departments and 3rd parties, representing the Interoute Premium Support CENTER team.
• Break/fix support for customer services across the International network
• Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
• Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.
• Provides concise and relevant action plans for teams to resolve network and customer issues efficiently..
• Ensures his/her team of engineers is aware and adheres to the business processes, procedures and customer service levels committed to by Interoute. Additionally encourages the ongoing review and development to improve these processes within the team and across the operations team.
• Internal and External escalation point for network and customer incident handling.
• Communication and documentation of customer- and service-specific support information.
• Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
• Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
• Configuration of network elements and migration of services
• Technical review of key network management systems.
• Scope new developments to support continuous improvement ofprocess and systems.
• Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.
Vrsta posla:
stalni radni odnos
Županija:
Država:
Bulgaria
O zaposleniku
Znanja i kvalifikacije:
Experience Required:
• Minimum 3 years of experience within Operations environment of a Telco or large service provider
• Minimum two years of work in a technical IP support position.
• Minimum one year experience with Trouble Ticketing tools (Remedy, Clarify, Siebel)
• Minimum one year experience with network monitoring tools (InfoVista, HP Open View, SMARTS)
• General knowledge of telecom industry and standards
• Excellent fault diagnostics and trouble-shooting abilities
• Experienced user of Microsoft Office applications
IP
• Good and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment.
• Good Cisco hardware and IOS knowledge (12xxx, 7xxx, 8xx and 17xx routers and 3550 and 65xx switches)
• Good Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs)
• Excellent technical knowledge of CE/CPE configurations and trouble-shooting.
• Basic knowledge of UNIX tools such as bash, vi, sed, grep etc.
• Good experience in the use of IP management tools, both commercial and open source
• General knowledge or telecom industry, operational processes and standards.
• General technical understanding of other technologies (e.g. VoIP, SDH and DWDM)
• Demonstrable experience of OSS systems and system requirements, such as SMARTS
• Qualification: CCNA / CCNP /JNCNA or training for this level of qualification is preferable
Person Specification:
• Self-motivated leader able to cope with diverse and complex situations
• Professional, structured and proactive approach.
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organised approach to work
• Efficient and productive with good time management skills
• Able to resolve problems quickly and effectively
• Able to work in a team with little supervision and using own initiative
• Highly service oriented with strong customer-facing skills
• Able to resolve problems quickly and effectively
• Flexible approach: able to work under pressure and occasional extended hours.
• Pro-active approach towards problems presented
• Strong team spirit
• Able to make decisions, follow support procedures, accurately prioritise support tickets and escalation paths
• Able to handle multiple support tickets in a professional manner
• Creative thinker who can accurately interpret conversations and communications into support tickets
Location
Sofia, Bulgaria
• Minimum 3 years of experience within Operations environment of a Telco or large service provider
• Minimum two years of work in a technical IP support position.
• Minimum one year experience with Trouble Ticketing tools (Remedy, Clarify, Siebel)
• Minimum one year experience with network monitoring tools (InfoVista, HP Open View, SMARTS)
• General knowledge of telecom industry and standards
• Excellent fault diagnostics and trouble-shooting abilities
• Experienced user of Microsoft Office applications
IP
• Good and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment.
• Good Cisco hardware and IOS knowledge (12xxx, 7xxx, 8xx and 17xx routers and 3550 and 65xx switches)
• Good Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs)
• Excellent technical knowledge of CE/CPE configurations and trouble-shooting.
• Basic knowledge of UNIX tools such as bash, vi, sed, grep etc.
• Good experience in the use of IP management tools, both commercial and open source
• General knowledge or telecom industry, operational processes and standards.
• General technical understanding of other technologies (e.g. VoIP, SDH and DWDM)
• Demonstrable experience of OSS systems and system requirements, such as SMARTS
• Qualification: CCNA / CCNP /JNCNA or training for this level of qualification is preferable
Person Specification:
• Self-motivated leader able to cope with diverse and complex situations
• Professional, structured and proactive approach.
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organised approach to work
• Efficient and productive with good time management skills
• Able to resolve problems quickly and effectively
• Able to work in a team with little supervision and using own initiative
• Highly service oriented with strong customer-facing skills
• Able to resolve problems quickly and effectively
• Flexible approach: able to work under pressure and occasional extended hours.
• Pro-active approach towards problems presented
• Strong team spirit
• Able to make decisions, follow support procedures, accurately prioritise support tickets and escalation paths
• Able to handle multiple support tickets in a professional manner
• Creative thinker who can accurately interpret conversations and communications into support tickets
Location
Sofia, Bulgaria
Poznavanje rada na računalu:
napredno
Potrebno radno iskustvo:
tri godine
