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Work Order Clerk (m/f) - Maternity Leave temporary replacement
Hiring Agency: Embassy Zagreb
Position Title: Work Order Clerk - All Interested Applicants - Temporary Replacement for Maternity Leave
Open Period: 01/30/2024 - 02/12/2024 (Format MM/DD/YYYY)
Vacancy Time Zone: GMT+1
Series/Grade: LE - 1205 6
Salary: EUR €24,606 /Per Year
Work Schedule: Full-time - 40 hours per week
Promotion Potential: LE-6
Duty Location(s): 1 in Zagreb, HR
Telework Eligible: No
For More Info:
Hiring Path: Open to the public
Who May Apply/Clarification From the Agency: All Interested Applicants / All Sources
Security Clearance Required: Public Trust - Background Investigation
Appointment Type: Temporary
Appointment Type Details: Temporary appointment (Employee on Maternity Leave), expected duration of employment will be until end of September 2024. Subject to successful completion of probationary period.
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary: The work schedule for this position is:
• Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Not Required
The incumbent reports to the Senior Facility Manager and the Building Engineer Supervisor, working under their direction to determine work priorities. The incumbent is a primary point of contact for all routine, emergency and preventive maintenance work orders and requests for services, and assures distribution to the appropriate shop for action. The incumbent is the customer service representative for the Facility Management section, communicating with personnel from all levels within the Embassy.
Agency Benefits: Locally Employed Staff benefits:
- Bonus (13th month salary)
- Annual Performance based increase
- Premium compensation for Overtime Work, Work on Holidays etc.
- 100% paid Sick leave (Up to 42 days)
- Time-off for both Croatian and U.S. Holidays (approx. 20 days off per year)
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
EXPERIENCE: A minimum of two (2) years of office administrative/clerical experience in a customer-service office is required.
JOB KNOWLEDGE: Must have a good working knowledge of an active office environment; be thoroughly familiar with reporting structures and the standard office hierarchy; must know how to support multiple persons simultaneously including maintaining an adequate stock of office supplies; must know basic math, capable of handling currency and working a balance sheet; must know how to set up and maintain a filing system. Must be customer service oriented, able to handle difficult customers with tact.
EDUCATION: Completion of secondary school is required.
LANGUAGE: Croatian: Good Working Knowledge (Speaking/Reading/Writing) / English: Good Working Knowledge (Speaking/Reading/Writing) - Will be tested
Please ensure that you list all of the language levels required, including the Primary language Croatian.
SKILLS AND ABILITIES: Must be a forward thinker and quick understudy with an aptitude to learn so he/she can anticipate the needs of the office and those individuals he/she supports. Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks simultaneously. Must be organized, methodical, decisive, and have professional telephone skills. Must have strong computer skills. Must have good typing skills to write memos, populate spread sheets, and perform data entry. Ability to translate documents from host country language into English or English to host country language. Must have a keen aptitude to work independently, have impeccable integrity, strong initiative, good judgment and must maintain confidentiality.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications: All applicants under consideration will be required to pass medical and security certifications.
Other Information: HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1.AEFM / USEFM who is a preference-eligible U.S. Veteran*
2.AEFM / USEFM
3.FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply:
All candidates must be able to obtain and hold a Public Security clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
Required Documents: In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
• Residency and/or Work Permit
• Degree (not transcript)
• SF-50 (if applicable)
Next Steps: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Please ensure that you complete all of the language levels required, including the Primary language Croatian.
Thank you for your application and your interest in working at the U.S. Mission in Zagreb, Croatia.