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Virtual Program Administrator (German and English) (m/f)
O poslu
Responsibilities and Duties
Managing Programs
· Understanding program requirements, conditions and policies agreed with the client
· Understanding department workflows and following them for tasks
· Identifying key client tasks to prioritize
· Planning, implementing and supervising the necessary measures for the beginning and end of Programs
· Providing support to our sales team to maximize opportunities with clients and maintain a successful relationship
· Offering solutions to clients with any challenges that may arise
Learner Support
· Being communicative with learners
· Showing empathy with learners
· Providing ongoing learner support through their program
Use of Learnlight Platform and Databases
· Demonstrating agility and autonomy with the general use of the Learnlight Platform
· Being meticulous in keeping the information updated in Learnlight Platform
· Developing knowledge of the different functions of the Learnlight Platform
· Showing agility and autonomy with the general use of the internal database of the company
· Being collaborative in giving feedback about the platform and proposing changes
· Developing competence in using the Program Management SharePoint site
Reporting
· Reporting on ongoing key Management Information
· Generating key reports with accurate information and according to the general template
· Delivering reports in a timely manner
· Providing pro-active support for any challenges in reports
Details
Hours: Full-time
Location: Virtual / Remote / Online
O zaposleniku
· Advanced to Proficient level of English and German
· Excellent communication skills
· Good Interpersonal skills to interact and work with the team and the wider business
· Good organization and planning of work
· Courtesy and kindness in dealing with our clients and learners
· Excellent time-management skills
· Have a global business vision of the wider Learnlight team