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Technical Support Engineer (m/f) - Remote Croatia
Lugera Talent Solutions (previously Adecco) is a leader in providing human resources services.
Our client, Rotax Bike Technology AG, is the innovative manufacturer of the FIT technology platform, which enables all components for the tailor-made system integration of the best e-bike components. In addition to the specially developed components, Rotax Bike Technology AG offers an all-round service and acts as an interface between e-bike manufacturers and specialist retailers. Technically sophisticated tools and products that make everyday life easier for pioneering e-mobility.
We are looking for YOU to join our team in Croatia on a position:
Technical Support Engineer (m/f) - Remote Croatia
80% - 100% | Customer Service | Poreč (Office location)
YOUR EVERYDAY WORK
You are not just in "customer service". You will be the first point of contact and technical contact person for our customers.
- Technical Support: You will be responsible for 1st level support (ServiceNow & Live Chat) and support our B2B and B2C customers with technical questions in a reliable and solution-oriented manner
- Error Analysis & Troubleshooting: With the help of our digital diagnostic tools, you can analyze error patterns in e-bike components
- Customer Support: Whether dealer or end customer, you will ensure a high level of customer satisfaction through competent advice via telephone and e-mail
- Quality feedback: You are the ear to the market. Your feedback from the cases flows directly into our development and QA to continuously improve our products
- Knowledge management: You document solutions and actively help to expand our internal knowledge database
THIS IS IMPORTANT TO US
We value motivation and attitude. Experience can be learned, but enthusiasm for technology cannot.
- Technical understanding: You have a basic technical education or a comparable qualification and are interested in topics such as e-bikes, IoT or consumer electronics
- Language skills: Since German is our main market, you have a good command of the language, both written and spoken (level B2/C1) - English and French are an advantage
- Digital literacy: Dealing with ticketing systems (e.g. ServiceNow), MS Office and other tools is part of everyday life for you
- Way of working & personality: You work in a structured way, keep an overview even in stressful phases and enjoy working in a team. You value good service - solutions instead of excuses are a matter of course for you
WE OFFER YOU
- A young, dynamic team with flat hierarchies and a "first-name culture". We work collegially and on an equal footing
- You are working on a product that changes mobility in the long term
- We grow and you grow with us. We encourage initiative and out-of-the-box thinking
- Attractive employment conditions in Croatia, modern equipment and the flexibility you need
- Hardware and software will be provided for you
- After training, you can benefit from generous home office
- The opportunity to contribute ideas
- We support language and technical training
- Permanent position with a regular income and flexible working hours
If you are looking for a career in an international company and your profile meets the above mentioned requirements, please send us your CV via application link.
Permit to perform employment-related activities issued by the Ministry responsible for labor, No. 178/20.
