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Technical Support Engineer for Software (m/f)

- dana
Wingtra AG
Elektrotehnika, Informatika i telekomunikacije
Mjesto rada:
Rok prijave:

O poslu

Opis radnog mjesta: Wingtra is a Swiss drone manufacturer developing surveying drones for GIS and mapping applications. Joining our Zagreb office, you will be part of a team based in Zurich. Being a spin-off company of the ETH Zurich Autonomous Systems Lab, we have grown to become an international company with distribution partners in 6 continents, 1000+ customer flights.

We look for an excellent mind to join our support team in Zagreb. The office in Zagreb will be opened in spring 2019.

- Become main contact in all technical matters for key partners of Wingtra worldwide
- Answer customer support requests and investigate technical issues using Hubspot
- Support customers diagnosing and replacing parts, identifying faulty signals and diagnosing software bugs, robotic log analysis etc.
- Ensure that Wingtra customers are impressed with our support
- Collaborate with our engineers in Zurich to solve the most difficult robotics and geodetics problems
- Write technical documentation and manuals
- Ensure effective communication with team members in Zurich both in face to face meetings as well as in video conferences
Posebne pogodnosti:Joining the Wingtra team, you will gain a deep insight into applied robotics and aerial photogrammetry. Working in a startup, you will have a personal impact on both the new technology and the organisation itself.
Vrsta posla:stalni radni odnos
Županija:Grad Zagreb

O zaposleniku

Znanja i kvalifikacije:Requirements:
- Technical University Degree
- 3-5 years experience in technical support for an international company for a technical product (software or hardware)
- Track record in establishing modern support processes and customer experience and experience in writing easy to follow instructions using modern tools
- Flawless communication in written and spoken English
- Outstanding communication, problem solving, organisational and self management skills
- Willingness to travel occasionally to Zurich
- Proactive with an entrepreneurial mindset, you are operational excellence focused and improve the processes

- Experience with Hubspot (Zendesk)
- Ability to debug and diagnose embedded systems and advanced software
- Robotics / electromechanical systems experience
- GIS, Surveying, Photogrammetry experience
- Experience with professional surveying drones (eBee, UX11)
- Software development experience

We attach great importance to equality of opportunity, regardless of the personal or social background. Become part of this exciting journey and submit your application via application link.

Please allow approximately two weeks to receive an answer to your application.

Application link

Minimalna stručna sprema:Fakultet
Strani jezik:engleski
Poznavanje rada na računalu:napredno
Potrebno radno iskustvo:tri godine
Oglasnik grupacija:
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