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Technical Support Engineer for Software (m/f)
O poslu
We look for an excellent mind to join our support team in Zagreb. The office in Zagreb will be opened in spring 2019.
Responsibilities:
- Become main contact in all technical matters for key partners of Wingtra worldwide
- Answer customer support requests and investigate technical issues using Hubspot
- Support customers diagnosing and replacing parts, identifying faulty signals and diagnosing software bugs, robotic log analysis etc.
- Ensure that Wingtra customers are impressed with our support
- Collaborate with our engineers in Zurich to solve the most difficult robotics and geodetics problems
- Write technical documentation and manuals
- Ensure effective communication with team members in Zurich both in face to face meetings as well as in video conferences
O zaposleniku
- Technical University Degree
- 3-5 years experience in technical support for an international company for a technical product (software or hardware)
- Track record in establishing modern support processes and customer experience and experience in writing easy to follow instructions using modern tools
- Flawless communication in written and spoken English
- Outstanding communication, problem solving, organisational and self management skills
- Willingness to travel occasionally to Zurich
- Proactive with an entrepreneurial mindset, you are operational excellence focused and improve the processes
Plus:
- Experience with Hubspot (Zendesk)
- Ability to debug and diagnose embedded systems and advanced software
- Robotics / electromechanical systems experience
- GIS, Surveying, Photogrammetry experience
- Experience with professional surveying drones (eBee, UX11)
- Software development experience
We attach great importance to equality of opportunity, regardless of the personal or social background. Become part of this exciting journey and submit your application via application link.
Please allow approximately two weeks to receive an answer to your application.
Application link