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Technical Agent (Bilingual Dutch and English) (m/f)

- dan do isteka
Poslodavac:
Kategorija:
Mjesto rada:
Zagreb
Rok prijave:
26.11.2021.
Gi Group HR Solutions d.o.o., as a leader in the region and part of Gi Group, a prestigious and one of the leading consulting companies in the field of human resources, is able to offer clients comprehensive solutions in all areas of human resource management. Our mission is to provide clients with support in achieving business strategy by offering a broad knowledge of the local market, extensive experience of our consultants and proven international practice of our partners.

Technical Agent (Bilingual Dutch and English) (m/f)

LOCATION: Zagreb, Croatia

The Technical agent in the support center is responsible to run the client communication via phone or email, entitles the customer for a special service, delivers the problem determination or problem source identification, creates an action plan, keeps the customer updated about problem resolution progress and triggers the appropriate service delivery method (Fix on Phone, Customer Replaceable Unit, Onsite Service).

Responsibilities:

  • E-ticket handling
  • Routing/escalation to manufacturer if needed
  • Sales involvement if needed
  • Damage & refund
  • Handling client complaints
  • Problem determination
  • Other client service requests
  • Voice or email client update communication

Technical tasks:

  • Problem Determination/ Problem Source Identification
  • Usage of test equipment & remote tools
  • Problem management
  • Remote Fix/ CRU involvement
  • Depot/Onsite repair involvement
  • Committed support services

Qualifications:

  • Understanding client needs and priorities
  • Good communication skills
  • Ability to coordinate multiple tasks
  • Good team working skills
  • Fluent Dutch in speaking and writing
  • Good command of English language

Preferred technical and professional experience:

  • Previous client handling/facing experience is preferred
  • Previous call center experience is preferred
  • IT background / interest in IT area is preferred

Education:

  • High School Diploma
  • Bachelor's Degree Preffered

Apply on link here: my.gigroup.hr/jobs