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Team Lead Technical Support Office (m/f)

- dana
Poslodavac:
Wingtra AG
Kategorija:
Elektrotehnika, Graditeljstvo i geodezija, Informatika i telekomunikacije
Mjesto rada:
Zagreb
Rok prijave:
27.03.2019.

O poslu

Opis radnog mjesta: Wingtra is a Swiss drone manufacturer developing surveying drones for GIS and mapping applications. Joining our Zagreb office, you will be part of a team based in Zurich. Being a spin-off company of the ETH Zurich Autonomous Systems Lab, we have grown to become an international company with distribution partners in 6 continents, 1000+ customer flights.

We look for an excellent mind to build up and take charge of our support team in Zagreb.

Responsibilities:
- Build up a team of technical support engineers in Zagreb and integrate that team into the support team based in Zurich to form one team
- Coach and grow team members in giving the best possible communication experience to while ensuring quality control (NPS, CES, response time management)
- Create a positive and enjoyable work culture and atmosphere
- Write technical documentation and manuals
- Answer international customer support requests and investigate technical issues using Hubspot
- Take care of administration tasks of the Zagreb office from rent contracts to office furniture
- Ensure effective communication with team members in Zurich both in face to face meetings as well as in video conferences
Vrsta posla:stalni radni odnos
Županija:Grad Zagreb

O zaposleniku

Znanja i kvalifikacije:Requirements:
- Technical university education
- At least 3 years experience in leading a technical support or IT team of 5-15 people in Zagreb for an international company
- Flawless communication in written and spoken English
- Outstanding communication, problem solving, organisational and self management skills
- Willingness to travel frequently to Zurich
- Proactive with an entrepreneurial mindset

Plus:
- Experience in having operational responsibility for an entire office or experience in company formation / being a company owner
- Experience with Hubspot (Zendesk)
- GIS, Surveying, Photogrammetry experience
- Existing network in geospatial / surveying industry
- Software development experience

Joining the Wingtra team, you will gain a deep insight into applied robotics and aerial photogrammetry. Working in a startup, you will have a personal impact on both the new technology and the organization itself.

We attach great importance to equality of opportunity, regardless of the personal or social background. Become part of this exciting journey and submit your application.

Please allow approximately two weeks to receive an answer to your application.



Application link



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