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Strategic Content Coordination Assistant / Community Manager (m/f)
U.S. Mission Zagreb, Croatia
Announcement Number: Zagreb-2019-06
Position Title: Strategic Content Coordination Assistant (Community Manager)
Opening Period: March 6, 2019 – March 20, 2019
Grade: FSN - 09
Salary: HRK 283,431 (gross annual salary)
For More Info: E-mail Address: [email protected]
Who May Apply: All Interested Applicants / All Sources
Security Clearance Required: Local security certification or Public Trust
Duration Appointment: Indefinite – subject to successful completion of probationary period.
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary: The U.S. Mission in Zagreb, Croatia is seeking eligible and qualified applicants for the position of Community Manager.
The work schedule for this position is:
• full time – 40 hours per week.
Start date: Candidate must be able to begin working within a reasonable period of time after the receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Duties: Position Is responsible for building and maintaining Mission flagship digital properties (social media, website content); for developing a year-long editorial calendar designed to promote Mission priorities with on-line communities; researching and analyzing evolving markets for Mission digital properties; and customizing content and online engagement to promote Mission objectives. Organizes and hosts online conversations; designs and develops innovative engagement opportunities and tools. Provides guidance to PD Public Engagement staff and other Mission personnel who engage with online communities on standards, regulations, and policies for the use of digital properties.
Qualifications and Evaluations
EDUCATION: A bachelor’s degree in communications, business, marketing or local equivalent is required.
EXPERIENCE: A minimum of three years of progressively responsible experience in a multilingual, multicultural or multinational organization is required. Market research and audience analysis, and design and execution of online campaigns must have been significant components of the job. Must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats.
KNOWLEDGE: Detailed knowledge of U.S. foreign policy objectives and American interests in Croatia is required. Good understanding of U.S. historical, political, economic, and cultural forces that shape U.S. foreign policy is required. Must understand the regional, demographic, ethnic, socio-economic, cultural and linguistic factors and the influence of religious, cultural, and educational institutions in shaping Croatian opinions and preferences.
LANGUAGE: Level IV (fluent) Speaking/Reading/Writing of English is required. (This may be tested). Level 4 (fluent) speaking/Reading/Writing of Croatian language is required.
SKILLS AND ABILITIES: Must be able to create and use photo and video sharing sites, podcasts, video and other digital products Good keyboarding, data entry skills, and excellent familiarity with electronic discovery tools, in particular the Internet, and standard information retrieval practices and procedures are required. Must be able to contribute to development and updating of procedures and guidelines in response to changing communication technologies, and changes in public opinion, formats, and internal Mission preferences for sharing strategic content.
Qualifications: All applicants under consideration will be required to pass security certifications.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Benefits: Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Zagreb, Croatia may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va
How to Apply: Applicants must submit a Universal Application for Employment (DS-174) which is available on HR/OE Intranet Site and Mission's internet site .
To apply for this position, applicants should electronically (or otherwise) submit the documents listed below
For more information on how to apply visit the Mission internet site.
Required Documents: Please provide the required documentation listed below with your application:
• DS-174 Application
What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview, will be contacted via email.