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Ovaj oglas je istekao 05.02.2018. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Ovaj oglas je istekao 05.02.2018. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Service Desk Analyst - German speaking (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Elektrotehnika, Informatika i telekomunikacije, Instalacije, održavanje, popravak, Strojarstvo i brodogradnja
Mjesto rada:
Prague, Czech Republic
Rok prijave:
05.02.2018.
O poslu
Opis radnog mjesta:
This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience
Key Responsibilities
Responsible for receiving, validating and logging client requests, capture the detail of the request and provide first line support if required.
Ensure the correct escalation procedure is followed on all critical calls and requests and assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.
Work closely with colleagues to ensure the swift resolution of faults and ensure the user is kept updated on the progress in relation to the resolution of the fault.
Ensure all relevant documents related to the fault are maintained and keep accurate records of the fault, including the client’s information.
Key Responsibilities
Responsible for receiving, validating and logging client requests, capture the detail of the request and provide first line support if required.
Ensure the correct escalation procedure is followed on all critical calls and requests and assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.
Work closely with colleagues to ensure the swift resolution of faults and ensure the user is kept updated on the progress in relation to the resolution of the fault.
Ensure all relevant documents related to the fault are maintained and keep accurate records of the fault, including the client’s information.
Posebne pogodnosti:
- Great working atmosphere in an international team
- 5 weeks of vacation
- 3 sick days per calendar year
- Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
- Contribution to the pension insurance
- Contribution for public transport
- Over standard health care
- Meal tickets
- Refreshment (coffee, tea, water on work) for free
- Notebook and mobile phone including data tariff per company standards
- Relocation Assistance
- 5 weeks of vacation
- 3 sick days per calendar year
- Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
- Contribution to the pension insurance
- Contribution for public transport
- Over standard health care
- Meal tickets
- Refreshment (coffee, tea, water on work) for free
- Notebook and mobile phone including data tariff per company standards
- Relocation Assistance
Vrsta posla:
stalni radni odnos
Županija:
Država:
Czech Republic
O zaposleniku
Znanja i kvalifikacije:
- Diploma or qualification in technology
- Proficiency in English & German is essential
- 1- 2 years work experience
- 1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organisation
Contact e-mail: [email protected]
- Proficiency in English & German is essential
- 1- 2 years work experience
- 1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organisation
Contact e-mail: [email protected]
Minimalna stručna sprema:
Srednja škola
Strani jezik:
njemački
Poznavanje rada na računalu:
dobro
Potrebno radno iskustvo:
jedna godina
