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Head of Sales MICE & Sports (m/f)

- dana do isteka

Welcome Home!

Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition. We are looking forward to getting to know you and soon welcome you as part of our team in Zadar/Zagreb as:

Head of Sales MICE & Sports (m/f)


  • Leading a team of 2 sales managers and 3 Event & Banquet Sales Coordinators - strong focus on MICE (incentives) and Sports business
  • Development, implementation and optimization of general sales strategy and action plan for the MICE and Sports segment at Falkensteiner Resort Punta Skala, Fortis Club and Falkensteiner Club Funimation Borik across Croatia and international markets (with main focus on Germany, UK, Benelux)
  • Identification and development of new sales channels and opportunities in the relevant markets
  • Development of sports and incentive segments – as well as special programs, packages and events
  • Regular alignment with the General Managers of the hotels of responsibility and pro-active proposal of packages and promotions according to the hotels’ positioning and needs
  • Pro-active Key Account Management (total account management) and strategic client management in order to achieve sales targets and generate new business, including the negotiation and closing of contracts with agencies, companies and networks
  • Planning of and representation at trade fairs, workshops and client events
  • Organization of sales trips, sales calls and fam trips
  • Planning and briefing of B2B trade marketing actions for the responsible area in cooperation with the Marketing department
  • Development and management of local, regional & corporate partnerships
  • Ensuring activities (sales calls, fairs, workshops) are stored correctly in systems (i.e. Protel)
  • Implementation and ensuring of sales data quality to drive meaningful and smart campaigns to increase overall revenue
  • Recruiting, training, mentoring and developing of the Sales Managers MICE&Sport and Event & Banquet Coordinators


  • Minimum 5 years of professional experience in the sale of upscale hotels (4 star, 5 star) in a comparable leadership position
  • Proven track record and strong international network
  • Deep understanding of the needs and attitudes of the international MICE and Event market and its players
  • Passion for sports, high end incentives and events with special experiences
  • Deep understanding of customer needs
  • Negotiating skills and flexibility
  • High customer and service orientation
  • A high degree of initiative and a purposeful way of working
  • Clearly structured and with good organizational skills
  • Strong communication skills and good leadership capabilities
  • Able to set priorities
  • Analytical capabilities
  • Very good English knowledge, additional languages (specially German) of advantage
  • Good knowledge of Microsoft Office (Excel & PowerPoint), knowledge of Protel or other PMS systems of advantage
  • Good presentation skills
  • Driving licence and willingness to travel


  • Competitive salary
  • All-inclusive onboarding for a good start at work
  • Buddy program
  • Individual development planning and support through internal and external training and development opportunities
  • Cross-exposure opportunities in other Falkensteiner hotels
  • Opportunities to help shape the future in a dynamic and open working environment
  • Attractive location for sports and leisure activities
  • Falkensteiner vacation weeks at greatly discounted rates
  • Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services

Further benefits can be found here:

If you have any questions, please do not hesitate to contact us by e-mail. Please apply exclusively via the "Apply for this job" button and send your application in English language.

We are looking forward to receiving your application!

Take a look at your future workplace:

CONTACT: HR Ana Gazić · HR Manager · [email protected]