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Customer Support Agent (m/f)
Lugera Talent Solutions (previously Adecco) is a market leader in providing HR services.
Our client, a global home exchange platform connecting members worldwide, is currently looking for new colleagues to join their team in the position of:
Customer Support Agent (m/f)
Location: Remote
This position is remote with mandatory visit to office in Zagreb for two days a month.
YOUR RESPONSIBILITIES:
- Make a real impact on customer experience and contribute to improving the client’s product
- Identify and address members’ needs, helping them get the most out of the platform
- Respond to emails from members worldwide, resolving inquiries related to cancellations, refunds, and other requests
- Assist members in finding their ideal exchange and ensure the best possible holiday experience
- Participate in internal projects and initiatives that drive innovation and service excellence
OUR REQUIREMENTS:
We are seeking motivated and service-oriented professionals with:
- Proficiency in English and proficiency in at least one additional language: German, French, Italian, Dutch or Spanish
- Previous experience in customer service roles is an advantage
- Strong communication and listening skills with a customer-focused mindset
- The ability to thrive in an international and team-oriented environment
- Adaptability and comfort working in a fast-paced setting
- High level of accuracy, organization and reliability
- Proactivity, initiative, and the ability to work independently
- Familiarity with support/CRM tools (e.g., Zendesk) is an advantage
COMPANY OFFERS:
- Permanent employment contract with a 3-month probation period
- Competitive salary based on experience and yearly performance bonus
- Full-time position organized in rotating shifts (5 working days a week)
- Structured onboarding process with Team Leader and colleagues
- Free access to the HomeExchange platform with guest points
- The opportunity to work in a dynamic, international, and collaborative environment
If you are looking for a career in an international company and your profile meets the above mentioned requirements, please send us your CV via application link.
Permit to perform employment-related activities issued by the Ministry responsible for labor, No. 178/20.
