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Customer Service Representative (m/f)
Hiring Agency: Embassy Zagreb
Position Title: Customer Service Representative - All interested - Temporary Replacement for Maternity Leave
Open Period: 01/26/2022 - 02/07/2022 Format MM/DD/YYYY
Vacancy Time Zone: GMT+1
Series/Grade: LE - 0105 7
Salary: HRK kn212.239
Work Schedule: Full-time
Promotion Potential: LE-7
Duty Location(s): 1 in Zagreb, HR
Telework Eligible: No
For More Info: firstname.lastname@example.org
Hiring Path:Open to the public
Who May Apply/Clarification From the Agency: All Interested Applicants / All Sources
Security Clearance Required: Public Trust - Background Investigation
Appointment Type Permanent
Appointment Type Details: Temporary appointment (Maternity Leave) - not to exceed 12 months, Indefinite subject to successful completion of probationary period
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is: Full Time (40 number of hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Not Required
The incumbent is the primary resource for customers in need of Management services at Embassy Zagreb. The incumbent serves as the liaison for customer requests and Management service providers by communicating customer requests to service providers. The incumbent serves as the quality control coordinator for General Services Office and Facilities requests, but will be a knowledgeable source of information for work done by Human Resources, General Services Office, Facilities, Information Technology, and Community Liaison offices.
EXPERIENCE: At least two years experience in an administrative or customer service role.
JOB KNOWLEDGE: General administrative and office procedures. Knowledge of management practices and relevant Department of State regulations and Embassy policies. An understanding of the USG organizational structure and agencies at the Embassy.
Education Requirements: Completion of Secondary School
LANGUAGE: English - Good Working Knowledge (will be tested); Croatian - Good Working Knowledge
SKILLS AND ABILITIES: Strong interpersonal, presentation and organizational skills. Must be client/customer oriented and able to deal with upset or difficult clients. Must have a problem solving approach. Proficiency of standard office software.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Zagreb, Croatia may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*
AEFM / USEFM
FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
COVID-19 Requirements for Local Candidates
Candidates who will be employed on either a Personal Services Agreement or a direct hire appointment and compensated under the Mission’s Local Compensation Plan will be required to follow all Mission COVID-19 policies applicable to Locally Employed Staff. If selected for the position, the agency will provide you additional information regarding these requirements.
How to Apply:
All candidates must be able to obtain and hold a Public Security clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site: Vacancy Details
In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
Residency and/or Work Permit
High School Diploma
SF-50 (if applicable)
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Please ensure that you complete all of the language levels required, including the Primary language Croatian and attach required documents.
Thank you for your application and your interest in working at the U.S. Mission in Zagreb, Croatia.