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Customer Service Assistant (m/f)
Job Title: Customer Services Assistant
Office Location: Malta
Employment: Full Time
Start Date: As soon as possible
Accutor is looking to hire a Customer Services Assistant, based in our office in Malta.
• Manning the busy switchboard: receiving and forwarding calls to the correct departments and employees.
• Taking messages and ensuring they are passed onto the appropriate employees on a timely basis.
• Providing basic and accurate information to the clients, partners, contractors.
• Ad-hoc administration.
• Responsible for reporting activities.
• Involvement and active participation in internal meetings and training/workshops.
• Capability of handling up to 500 emails on a daily basis without missing any email.
• Handling phone calls in a manner to satisfy the customer.
• Customer satisfaction and resolving the issue, i.e. closing the issue in order to solve the case, is the key motive.
• Previous experience in customer services is necessary in order to maintain the CS Department.
• Excellent interpersonal skills.
• A confident and professional manner – our clients include a number of Fortune 2000 companies and you will be
communicating with them on the phone and via email on a daily basis.
• Strong written and verbal communication skills in English.
• Language Skills – a high level of proficiency in spoken and written English.
• Being comfortable in the spoken form of another European language is an advantage, German is preferred.
• Good knowledge of MS Word, Excel, Outlook.
• Must have a helpful approach and a can-do attitude.
• Impeccable timekeeping.
• Ability to handle and prioritize multiple tasks and meet all deadlines during stress and short timeframes.
• Good manners, a positive and polite personality.
• Ability to be communicative, while maintaining confidentiality.
• An organised, accurate and structured way of working.