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Customer Helper / Customer Service Agent / ZAD (m/f)

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Customer Helper - Customer Service Agent - ZAD (m/f)
Fixed Term
40 Hours

What you will be doing...

At and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

After another exciting year of growth for and Jet2holidays, we now have some great opportunities for Customer Service Agents to join our Ground Operations Team on full time Fixed Term contracts.

Reporting to the Duty Manager, the Customer Helper - Customer Service Agent will play a key role in the safe and punctual ground handling operation at destinations in Croatia, ensuring that customers constantly receive first class levels of customer service. This is a Fixed Term contract position until 2nd of November 2020.

The successful candidate will be responsible for:

  • Excellent levels of service to’s customers and being their point of contact.
  • Support and supervise our third-party handler to ensure the check-in process is done correctly and to expected Company standards.
  • Effective co-ordination of both the landside and airside operations.
  • Completion of quality checks on the entire operation at the airport
  • Ensuring’s policies and procedures are implemented and adhered to.
  • Ensuring quality standards are met / surpassed and safe practices are carried out at all times.
  • Responsible for safety reporting using the company system (The Hub), ensuring all incidents are recorded and fully investigated.
  • Liaise with the appointed ground handling agent, airport authorities and and Jet2holidays colleagues ensuring that you drive a ‘One Team’ ethos in all areas.

The successful candidate will have:

  • Fluent English and Croatian
  • Genuine passion for delivering outstanding customer service
  • Excellent communication skills
  • Previous experience in a Customer Service role
  • Ideally previous experience in the airline industry

In return we offer:

  • Competitive salary
  • Excellent training and support to develop your career with
  • Fully paid training
  • Free uniform
  • Rosters given in advance
  • One to Ones & coaching sessions
  • Great team spirit and atmosphere
  • Chance to make a real difference to our customers holiday

This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.