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Customer Experience Associate (m/f)
We are LARQ. LARQ was started with a simple vision where innovative technology can be combined with inspirational design to help people access pristine drinking water easily and sustainably. Our products look as good as they make you feel.
We are confident these are the most beautiful hydration products in the world. We make it easy to choose a healthier and sustainable choice, anytime and anywhere.
And we are just getting started.
You are what you drink. So drink brilliantly.
WHAT WE’RE LOOKING FOR
LARQ is looking for a Customer Experience Associate to join our team to attract and retain customers by answering product and service questions, with an on-brand persona and upbeat demeanor. You will be processing orders, communicating with customers, and use your knowledge of LARQs products to help our customers have a positive experience with LARQ. We want someone who's driven to do great work and who’ll take the initiative and put in the extra effort to get there.
- This person has excellent written and verbal skills and a desire to help customers.
- They will rely on instructions and pre-established guidelines, with some room for creativity, to ensure optimal customer experience and quick resolution to all
- They will also be asked to; place orders, track deliveries, handle warranty claims, refunds, and returns.
• Location: Croatia to work with our Zagreb team
• Bachelor’s Degree preferred
• 0-3 years of experience in (or a strong desire to work in) a customer
service, customer experience or a similar customer-facing role
• A people person with a positive attitude
• Strong written and verbal communication skills
• Follows instructions and guidelines with keen attention to detail
• Ability to work and adapt in an entrepreneurial, fast-paced environment
• Multitasker extraordinaire
• Willingness to analyze a situation and problem-solve
• Experience with email and chat platforms is a bonus (Zendesk preferred)
• Excited to be a part of a growing, international team
• Available Schedule: Tuesday - Saturday Or Sunday - Thursday
PLEASE SEND YOUR APPLICATIONS IN ENGLISH
Contact e-mail: email@example.com