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B2B Customer Care Specialist (m/f)
13 dana do isteka
Poslodavac:
Kategorija:
Administrativna zanimanja, Ekonomija, računovodstvo i financije, Informatika i telekomunikacije, Marketing, PR i mediji
Mjesto rada:
Zagreb
Rok prijave:
01.10.2026.
O poslu
Opis radnog mjesta:
As a big leading multinational company, we are pushing boundaries in the world of traditional and digital strategies with a spark for genuine creativity. There are no two days alike and that's what gets us excited every morning. That means working here is challenging, invigorating, and rewarding. We are one group, but with many opportunities. Join us and became a part of a group of 158 nationalities speaking 58 different languages through 140 countries! Having 37 iconic international brands in our Group portfolio makes your adventure limitless!
Discover the world of L’Oréal by applying for:
B2B Customer Care Specialist (m/f)
Based in our office in Zagreb
YOUR ROLE:
We're looking for a new colleague (m/f) who will be the part of our Zagreb team and cover the Bulgarian market while having the chance to work with colleagues from the whole L’Oréal Adria Balkan region. Position of B2B Customer Care Specialist requires motivated, agile and organized person who will be responsible for:
• Working on full scope of Order-to-Cash (O2C) Management in SAP (order processing, tracking, and invoicing).
• Managing customer disputes, damages, and returns while coordinating with the finance team for credit notes issuing.
• Coordinating the delivery process with our logistic partner.
• Communicating with B2B clients (distributors, drug stores, perfumeries, food chains…) and developing customer-centric approach.
• Working hand in hand with Commercial team to align customer needs with business objectives.
• Collaborating with Supply Chain and Stock Management to optimize inventory and fulfillment processes.
• Tracking and analyzing delivery performance, fill rates, and root causes of service failures.
• Assisting with credit management tasks, including tracking overdue accounts and performing payment reconciliations.
YOUR JOB MISSION:
With us, you’ll strive and drive. You’ll try, might fail, try better to succeed. You will never do it alone, but with our inspiring teams. At L’Oréal, you get down to every task as if you're the leader of that project - no matter what your title says. We want you to grow beyond your limits by creating an environment where you are inspired to learn, to challenge the status quo and to make your ideas as best practice. We want to spread your wings by constantly exploring and upgrading yourself in various areas.
Discover the world of L’Oréal by applying for:
B2B Customer Care Specialist (m/f)
Based in our office in Zagreb
YOUR ROLE:
We're looking for a new colleague (m/f) who will be the part of our Zagreb team and cover the Bulgarian market while having the chance to work with colleagues from the whole L’Oréal Adria Balkan region. Position of B2B Customer Care Specialist requires motivated, agile and organized person who will be responsible for:
• Working on full scope of Order-to-Cash (O2C) Management in SAP (order processing, tracking, and invoicing).
• Managing customer disputes, damages, and returns while coordinating with the finance team for credit notes issuing.
• Coordinating the delivery process with our logistic partner.
• Communicating with B2B clients (distributors, drug stores, perfumeries, food chains…) and developing customer-centric approach.
• Working hand in hand with Commercial team to align customer needs with business objectives.
• Collaborating with Supply Chain and Stock Management to optimize inventory and fulfillment processes.
• Tracking and analyzing delivery performance, fill rates, and root causes of service failures.
• Assisting with credit management tasks, including tracking overdue accounts and performing payment reconciliations.
YOUR JOB MISSION:
With us, you’ll strive and drive. You’ll try, might fail, try better to succeed. You will never do it alone, but with our inspiring teams. At L’Oréal, you get down to every task as if you're the leader of that project - no matter what your title says. We want you to grow beyond your limits by creating an environment where you are inspired to learn, to challenge the status quo and to make your ideas as best practice. We want to spread your wings by constantly exploring and upgrading yourself in various areas.
Posebne pogodnosti:
WHAT WE CAN OFFER YOU?
You might be a cosmetics junkie — or you might not. You can be an introvert or an extrovert. The point is, whoever we are, we are all a team and we’re always here to help, celebrate and cheer one another! That’s what makes the glue of L’Oréal: the people. But apart from that, we also appreciate and share our love for:
• Numerous opportunities for constant learning, with many online&offline educations!
• Our colleagues. They will be like your second family. P.S. we enjoy our team buildings and informal gatherings as well!
• Love for food. Fresh fruit for the breakfast? Many coffee machines (or space to cook your own turkish coffee!) and our cozy lunch spaces? Yes, we have it
• Our Share&Care program. It serves to offer numerous benefits to protect us and our health, to give us balance in personal life and workplace as well
• Flexibility. As simple as that – from flexible working hours, to possibility of remote working, to Sunny Fridays during the summer where we enjoy shorter Fridays!
• We don't have to mention working with top international brands in the business, and the most passionate professionals in the industry?
• The fact that there's (usually) no such thing as standard career path. Each of us has the opportunity to be empowered and to lead the change we want to see within the biggest beauty company in the world!
Find more about our projects & brands that we’re so proud on, and our Adria Balkan region on this LINK!
You might be a cosmetics junkie — or you might not. You can be an introvert or an extrovert. The point is, whoever we are, we are all a team and we’re always here to help, celebrate and cheer one another! That’s what makes the glue of L’Oréal: the people. But apart from that, we also appreciate and share our love for:
• Numerous opportunities for constant learning, with many online&offline educations!
• Our colleagues. They will be like your second family. P.S. we enjoy our team buildings and informal gatherings as well!
• Love for food. Fresh fruit for the breakfast? Many coffee machines (or space to cook your own turkish coffee!) and our cozy lunch spaces? Yes, we have it
• Our Share&Care program. It serves to offer numerous benefits to protect us and our health, to give us balance in personal life and workplace as well
• Flexibility. As simple as that – from flexible working hours, to possibility of remote working, to Sunny Fridays during the summer where we enjoy shorter Fridays!
• We don't have to mention working with top international brands in the business, and the most passionate professionals in the industry?
• The fact that there's (usually) no such thing as standard career path. Each of us has the opportunity to be empowered and to lead the change we want to see within the biggest beauty company in the world!
Find more about our projects & brands that we’re so proud on, and our Adria Balkan region on this LINK!
Vrsta posla:
stalni radni odnos, rad na određeno vrijeme
Županija:
O zaposleniku
Znanja i kvalifikacije:
THE IDEAL PROFILE:
• Preferably holds a Bachelor’s Degree
• Previous experience in B2B customer service or related field is an advantage
• Has an interest in leveraging AI and digital tools to optimize workflows and efficiency
• Has a customer-centric mindset
• Is analytical, detail-oriented and has an affinity towards numbers and data acuracy
• Has excellent communication, collaboration and negotiation skills
• Is highly skilled in MS Office (with focus on Excel)
• Experience in SAP (especially Sales Distribution module) is an advantage
• Is fluent in Bulgarian and English language
WONDERING WHO YOU WOULD WORK WITH?
Our L'Oréal Adria Balkan dream team is based throughout several countries (Bosnia&Herzegovina, Bulgaria, Croatia Serbia and Slovenia), speaking more than 7 languages, and united towards one ambition – creating L’Oréal, for the future!
On this position, you would be based in Zagreb, but you would closely collaborate with passionate and engaged colleagues throughout all our countries, that are experts in their respective fields and that are driving excellent market performance results in a highly ethical, friendly, and inspiring environment!
We’re proud to say that L’Oréal Adria Balkan region is winner of several „Zlatni indeks“ awards in Croatia and recognized as one of top employers in Serbia with recognition „Vrh poslodavac“!
OUR VALUES
Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.
If you are ready for this challenge apply by sending your CV and cover letter in English by 01.10.2026.
Only short listed candidates will be contacted.
All applications will be treated in the strictest confidentiality.
• Preferably holds a Bachelor’s Degree
• Previous experience in B2B customer service or related field is an advantage
• Has an interest in leveraging AI and digital tools to optimize workflows and efficiency
• Has a customer-centric mindset
• Is analytical, detail-oriented and has an affinity towards numbers and data acuracy
• Has excellent communication, collaboration and negotiation skills
• Is highly skilled in MS Office (with focus on Excel)
• Experience in SAP (especially Sales Distribution module) is an advantage
• Is fluent in Bulgarian and English language
WONDERING WHO YOU WOULD WORK WITH?
Our L'Oréal Adria Balkan dream team is based throughout several countries (Bosnia&Herzegovina, Bulgaria, Croatia Serbia and Slovenia), speaking more than 7 languages, and united towards one ambition – creating L’Oréal, for the future!
On this position, you would be based in Zagreb, but you would closely collaborate with passionate and engaged colleagues throughout all our countries, that are experts in their respective fields and that are driving excellent market performance results in a highly ethical, friendly, and inspiring environment!
We’re proud to say that L’Oréal Adria Balkan region is winner of several „Zlatni indeks“ awards in Croatia and recognized as one of top employers in Serbia with recognition „Vrh poslodavac“!
OUR VALUES
Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.
If you are ready for this challenge apply by sending your CV and cover letter in English by 01.10.2026.
Only short listed candidates will be contacted.
All applications will be treated in the strictest confidentiality.
Minimalna stručna sprema:
Viša škola
Strani jezik:
english, bulgarian
Poznavanje rada na računalu:
dobro
Kontakt podaci poslodavca
Naziv poduzeća:
Adresa:
Slavonska Avenija 1C, 10000 Zagreb
Županija:
Grad Zagreb
Internet adresa:
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