Aftersales Manager / Voditelj postprodaje (m/ž)

10 dana do isteka

Poslodavac:

Piaggio Hrvatska d.o.o.

Kategorija:

Management i upravljanje, Strojarstvo i brodogradnja

Mjesto rada:

Split

Rok prijave:

13.10.2026.

Piaggio Vespa Aprilia Moto Guzzi

Aftersales Manager / Voditelj postprodaje (m/ž)

Piaggio Hrvatska d.o.o. · Location: Split, Croatia

Employment Type: Permanent / Full-Time

Experience: 3–5 years

Piaggio Hrvatska is part of the Piaggio Group, the leading European manufacturer of two-wheeled motor vehicles with a prominent global presence. Piaggio Hrvatska officially represents the Piaggio Group (brands Piaggio, Vespa, Aprilia, and Moto Guzzi) across the Republic of Croatia.

Job Description

Objectives of the position: To be responsible for the technical department to ensure that customers and dealers/service stations receive the best after sales support within the resources available.

Main activities & responsibilities:

Manage and provide technical support to the dealer network directly or by phone
Ensure the spare parts sales objectives be matched by a correct management and motivation
Monitor the performance of spare parts sales and take remedial action where necessary to ensure that spare parts sales targets are met
Monitor and control the budget for the country
Control all data and performance of competitors and improve spare parts sales strategies
Identify new business opportunities and areas of weakness
Develop and maintain relationships with key customers and other relevant bodies to reach the maximum spare parts sales potential
Control the warranty cost and set up warranty cost reduction processes
Maintain regular contact with customers to ensure that there is a continuous feedback about the quality of products supplied
Respond rapidly to any customer complaints so that the problem is speedily resolved
Supply of technical trainings to the dealer network
Keep abreast of developments of European and National type approval issues
Investigate any claims made against the company by the customer and negotiate an acceptable settlement
Collect technical and other information about competitors’ products to ensure that the company maintain its competitive position
Maintain a liaison with other company staff, particularly in relation to the development of sales and marketing plans
Supply of technical reports to HQ in Pontedera (ITA)
The position will report directly to the General Manager.

Required Education, Knowledge & Skills

Preferred education is a Bachelor's or Master's degree in mechanical or technical engineering.

Education Level Bachelor's / Master's (Engineering)

Work Experience Minimum 3–5 years

Languages English (Active / Professional)

Driver's License Category B (Category A is an advantage)

If you find yourself in the profile above and want to develop your career in a stimulating and professional work environment, please send us your CV in English and Croatian.