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Ovaj oglas je istekao 08.05.2017. i više nije aktivan.
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Trenutno aktivne oglase pogledajte na www.posao.hr.
Ovaj oglas je istekao 08.05.2017. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Customer Care Specialist (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Zagreb
Rok prijave:
08.05.2017.
O poslu
Opis radnog mjesta:
The DEKRA Arbeit Group, with its more than 120 locations throughout Europe, is one of the most successful and innovative umbrella organizations in the area of personnel services. We are a highly professional and ambitious company driven by talented and dedicated people who are committed in delivering all our services.
Our Client Renault Nissan Hrvatska d.o.o. is a multinational, multi-brand group with global sales of three complementary brands: Renault, Nissan and Dacia.
Renault Nissan Hrvatska d.o.o. is part of the Renault Nissan Adriatic Group.
On behalf of our Client we are looking for an experienced, highly skilled and motivated person at the position of:
Customer Care Specialist (m/f)
Zagreb, Croatia
Main responsibilities:
• Provide a highly professional consumer experience by engaging with the complaints in a positive calm manner whilst providing resolutions
• Build rapport with the customers, solving problems by clarifying the complaint, determining the cause of the problem, and selecting the best solution
• Provide support for dealer network with the aim of increasing the satisfaction and loyalty of customers
• Provide support to Customer Care Front Office in order to improve customer experience
• monitoring / tracking indicator trends ; providing feedback and solution proposition through highly analytical approach
• Support / training to dealers and front office operators
• Monitoring changes related to consumer protection laws and the law on personal data protection, adjustment procedures in accordance with the legal provisions
• Budget monitoring
Our Client Renault Nissan Hrvatska d.o.o. is a multinational, multi-brand group with global sales of three complementary brands: Renault, Nissan and Dacia.
Renault Nissan Hrvatska d.o.o. is part of the Renault Nissan Adriatic Group.
On behalf of our Client we are looking for an experienced, highly skilled and motivated person at the position of:
Customer Care Specialist (m/f)
Zagreb, Croatia
Main responsibilities:
• Provide a highly professional consumer experience by engaging with the complaints in a positive calm manner whilst providing resolutions
• Build rapport with the customers, solving problems by clarifying the complaint, determining the cause of the problem, and selecting the best solution
• Provide support for dealer network with the aim of increasing the satisfaction and loyalty of customers
• Provide support to Customer Care Front Office in order to improve customer experience
• monitoring / tracking indicator trends ; providing feedback and solution proposition through highly analytical approach
• Support / training to dealers and front office operators
• Monitoring changes related to consumer protection laws and the law on personal data protection, adjustment procedures in accordance with the legal provisions
• Budget monitoring
Vrsta posla:
stalni radni odnos, rad na određeno vrijeme
Županija:
O zaposleniku
Znanja i kvalifikacije:
Experience needed:
• 2 years’ experience in Customer Service related area
• Experience in automotive industries is a advantage
Skills:
• High commitment to customer satisfaction
• In-depth knowledge of customer service, marketing and sales principles and practices
• Strong detail orientation and analytical skills
• Excellent Croatian written and verbal communication skills
• Proficient English written and verbal communication skills
Knowledge:
• Microsoft Office (excel, word, power point)
• Presentation skills
• B category driving license
We are offering dynamic and professional working environment and possibility of professional and personal growth within automotive industry.
DEKRA zapošljavanje d.o.o.
Horvatova 82/6, 10000 Zagreb
www.dekra-zapo.hr
Note: only short-listed candidates will be contacted, other applications will be saved in DEKRA database.
• 2 years’ experience in Customer Service related area
• Experience in automotive industries is a advantage
Skills:
• High commitment to customer satisfaction
• In-depth knowledge of customer service, marketing and sales principles and practices
• Strong detail orientation and analytical skills
• Excellent Croatian written and verbal communication skills
• Proficient English written and verbal communication skills
Knowledge:
• Microsoft Office (excel, word, power point)
• Presentation skills
• B category driving license
We are offering dynamic and professional working environment and possibility of professional and personal growth within automotive industry.
DEKRA zapošljavanje d.o.o.
Horvatova 82/6, 10000 Zagreb
www.dekra-zapo.hr
Note: only short-listed candidates will be contacted, other applications will be saved in DEKRA database.
Strani jezik:
engleski, croatian
Poznavanje rada na računalu:
dobro
Potrebno radno iskustvo:
dvije godine
