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Technical Support Specialist (m/f)

Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Sofia, Bulgaria
Rok prijave:
24.03.2010.

O poslu

Opis radnog mjesta:
As a leading global provider of complex technical support and other business processing outsourcing services, Stream focuses on creating maximum value for our clients and their customers. Our innovative service solutions address specific client needs through proven process, clear vision and solid leadership.
Stream combines operational excellence and process expertise on a globally scalable platform to create smart, flexible solutions that help solve our clients’ critical business needs. In 2007, Stream handled more than 65 million voice, chat, and e-mail contacts in 33 languages.

For our young and professional team in Sofia, Bulgaria, we are searching candidates for the positions of

Technical Support Specialist

Job Description:
Technical Support Specialists are part of the customer support chain in the line of contact between Stream and our customers. Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line. This support is normally provided by telephone although it is increasingly being provided through electronic means, like Internet, Email, Intellectual Edge, or other means to be developed.
Posebne pogodnosti:
We offer:
- Lifestyle and accommodation in Sofia, Bulgaria
- First coming travel expenses reimbursement
- Full time employment. 8 hours a day, Mo-Fri
- Product training
- Attractive remuneration and Relocation package
- Nice and friendly multicultural atmosphere
- Working in a team of Croatian natives
- Career opportunities and talent management: further qualifications and certificates on company cost
Vrsta posla:
stalni radni odnos
Županija:
Država:
Bulgaria

O zaposleniku

Znanja i kvalifikacije:
Personal Success Profile:
- remain effective and maintain a positive attitude during times of change and stress, and viewing change as an opportunity for improvement.
- demonstrate excellent oral communication skills with the ability to control, manage and direct a conversation while simultaneously identifying essential information.
- demonstrate excellent interpersonal skills with an ability to create and maintain a good impression, based on competence and credibility.
- take advantage of all opportunities to learn and develop new competencies.
- build relationships with team members and co-workers for effective team performance.

Requirements:
- excellent oral and written Croatian
- computer and IT education/background is strongly required
- good English is needed to successfully complete the training

If you are a dynamic professional, willing to learn in a technical environment and ready to take new challenges in an international team, send us your CV!

Contact information:
Stream International Bulgaria
Svilena Stamova, Gergana Mashal
e-mail:
[email protected]; [email protected]
phone: 00359 2 4003499
mobile: 00359 886700750
fax: 00359 2 9742752
Address:
1766 Mladost 4, Business Park Sofia, building 3, floor 2, Sofia, Bulgaria
Strani jezik:
engleski
Poznavanje rada na računalu:
napredno