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For the needs of our client in Zagreb, international service company, specializing in customer experience and business process outsourcing, we are looking for motivated candidates for the position:
LOCATION: Zagreb, Croatia
As a Trainer you’ll be responsible for supporting the training and quality department in all the specific functions to obtain the maximum levels of quality required by the client and the company, carrying out initial training courses, development of training manuals. You’ll join a well-established and high performing project looking to achieve success on our long-term strategy.
What you will do:
- Provide initial training to new CSRs (on product, telemarketing, and computer tools) for their incorporation into the service.
- Provide recycling training on qualitative aspects of service to the CSRs that need it (telephone procedures and/or management) to correct deviations.
- Provide specific training of new products and prepare CSRs.
- Attend and participate in training plans that are established in the company for recycling and development.
- Shadowing and audits
- Prepare manuals, contents/training plans, and update existing ones by selecting real examples (monitoring) for use in training activities
- Work experience in training, ability to motivate and coach team members
- Knowledge of quality and pedagogical systems
- Knowledge of the market and the Contact Centre Agreement Internet
- Proficiency in the use of Microsoft Office specifically Excel
- Full proficiency in English and Italian (min. C1 level, mandatory);
- Modern and multinational working environment at an attractive location
- Belonging to a great international company where you will constantly be learning
Join a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!
Apply on link here: my.gigroup.hr/jobs