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Trainer (m/f)
Trainer (m/f)
ManpowerGroup Croatia, on behalf of Client - Majorel, an international service company specialized in customer experience and business process outsourcing with more than 50,000 employees, is looking for ideal candidate to fulfill the position of Trainer (m/f).
Are you: passionate about training teams?
Leading people within a growing project and company?
Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then apply now!
We are currently looking for a Trainer. You’ll join a well-established and high performing project looking to achieve success on our long-term strategy.
As a Trainer you’ll be responsible for supporting the training and quality department in all the specific functions to obtain the maximum levels of quality required by the client and the company, carrying out initial training courses, development of training manuals.
Location:
- Zagreb
What you will do:
- Provide initial training to new CSRs (on product, telemarketing, and computer tools) for their incorporation into the service.
- Provide recycling training on qualitative aspects of service to the CSRs that need it (telephone procedures and/or management) to correct deviations.
- Provide specific training of new products and prepare CSRs.
- Attend and participate in training plans that are established in the company for recycling and development.
- Shadowing and audits
- Prepare manuals, contents/training plans, and update existing ones by selecting real examples (monitoring) for use in training activities
Requirements:
- Work experience in training, ability to motivate and coach team members
- Knowledge of quality and pedagogical systems
- Knowledge of the market and the Contact Centre Agreement Internet
- Proficiency in the use of Microsoft Office specifically Excel
- Full proficiency in English and Italian/German (min. C1 level, mandatory);
Offer:
- Modern and multinational working environment at an attractive location
- Belonging to a great international company where you will constantly be learning
Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!
MANPOWER d.o.o. za privremeno zapošljavanje
OIB 35539279541, MB: 02452812, IBAN: HR41 2340 0091 1103 6431 1
Zagreb, Avenija Dubrovnik 16, T: +385 1 5565 700, W: WWW.MANPOWER.HR, E: [email protected]
TRGOVAČKI SUD U ZAGREBU, MBS: 080675552
TEMELJNI KAPITAL 20.000 KN UPLAĆEN U CJELOSTI, zastupano po direktoru Aleksandru Hangimana
Na osnovu rješenja Ministarstva gospodarstva, rada i poduzetništva, KLASA: 102-02/09-04/02, UBROJ: 526-08-02-02/2-09-2 društvo je evidentirano u Knjigu evidencije agencija za privremeno zapošljavanje pod brojem 28/09
Na osnovu potvrde Ministarstva rada, mirovinskog sustava, obitelj i socijalne politike, KLASA: 102-02/21-03/28, UBROJ: 524-04-01-02/1-21-2 društvo je evidentirano u Knjigu evidencije fizičkih i pravnih osoba koje obavljaju djelatnosti u svezi sa zapošljavanjem pod brojem 253/21.