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Ovaj oglas je istekao 05.02.2018. i više nije aktivan.
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Ovaj oglas je istekao 05.02.2018. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Support Engineer for Customer Interactive Solutions (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Prague, Czech Republic
Rok prijave:
05.02.2018.
O poslu
Opis radnog mjesta:
* This role is based in our new Global Delivery Centre in Prague, Czech Republic and successful applicants would need to relocate. We will offer relocation assistance for successful candidates.
Dimension Data uses the power of technology to help organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.
It’s a chance to become part of something superior.
The people we are looking for to join our brand new Global Delivery Centre are bold, different, and exceptional. We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. We are offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry.
Job Description
The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity.
Key Responsibilities:
Provide remote technical support to clients.
Identify root cause of incidents.
Ensure resolution of incidents and service requests.
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
Review the recurring or high impact incidents and manage them through problem management process.
Dimension Data uses the power of technology to help organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.
It’s a chance to become part of something superior.
The people we are looking for to join our brand new Global Delivery Centre are bold, different, and exceptional. We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. We are offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry.
Job Description
The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity.
Key Responsibilities:
Provide remote technical support to clients.
Identify root cause of incidents.
Ensure resolution of incidents and service requests.
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
Review the recurring or high impact incidents and manage them through problem management process.
Posebne pogodnosti:
Benefits
Great working atmosphere in an international team
5 weeks of vacation
3 sick days per calendar year
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
Contribution to the pension insurance
Contribution for public transport
Over standard health care
Meal tickets
Refreshment (coffee, tea, water on work) for free
Notebook and mobile phone including data tariff per company standards
Relocation assistance
Great working atmosphere in an international team
5 weeks of vacation
3 sick days per calendar year
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
Contribution to the pension insurance
Contribution for public transport
Over standard health care
Meal tickets
Refreshment (coffee, tea, water on work) for free
Notebook and mobile phone including data tariff per company standards
Relocation assistance
Vrsta posla:
stalni radni odnos
Županija:
Država:
Czech Republic
O zaposleniku
Znanja i kvalifikacije:
Qualifications
2+ years of experience required in voice / video platform administration or support
Experience supporting clients with any of the following technologies: Genesys, Alcatel or Avaya contact centre
Proficiency in English & any of the following languages is required Spanish, Dutch, German, French, Czech
Any certifications in the abovementioned technologies would be advantageous
Additional information
Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.
2+ years of experience required in voice / video platform administration or support
Experience supporting clients with any of the following technologies: Genesys, Alcatel or Avaya contact centre
Proficiency in English & any of the following languages is required Spanish, Dutch, German, French, Czech
Any certifications in the abovementioned technologies would be advantageous
Additional information
Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.
Minimalna stručna sprema:
Srednja škola
Strani jezik:
engleski
Potrebno radno iskustvo:
dvije godine
