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Solution Coach (m/f)
Solution Coach (m/f)
ManpowerGroup Croatia, on behalf of Client - Majorel, an international service company specialized in customer experience and business process outsourcing with more than 50,000 employees, is looking for ideal candidate to fulfill the position of Solution Coach (m/f).
Are you: passionate about coaching teams? Leading people within a growing project and company? Excited to provide exceptional customer service by finding solutions for your team? If your answer is Yes, then apply now!
We are currently looking for a Solution Coach. You’ll join a well-established and high performing project looking to achieve success on our long term strategy.
As a Solution Coach you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks.
What you will do:
- Provide team leadership and coaching
- Implement, analyze and develop action plans
- Motivate the team in order to achieve the goals set
- Focus the team daily on the tasks at hand according to the customer requirements and objectives
- Ensure that the operational KPIs and SLAs methodologies of the company are achieved by monitoring, evaluating and ensuring the control of the team.
- Work experience in coaching/training/teaching field
- Knowledge and experience in BPO
- Strong ability creating reports
- Strong administration and organization skills
- Very good PC skills - proficiency in the use of Microsoft Office
- Excellent communication skills & high focus on customer satisfaction
- Troubleshooting mindset with good IT knowledge and PC troubleshooting skills
- Full proficiency in English and Italian (C1)
- Modern and multinational working environment at an attractive location
- Belonging to a great international company where you will constantly be learning
Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!
MANPOWER d.o.o. za privremeno zapošljavanje
OIB 35539279541, MB: 02452812, IBAN: HR41 2340 0091 1103 6431 1
Zagreb, Avenija Dubrovnik 16, T: +385 1 5565 700, W: WWW.MANPOWER.HR, E: INFO@MANPOWER.HR
TRGOVAČKI SUD U ZAGREBU, MBS: 080675552
TEMELJNI KAPITAL 20.000 KN UPLAĆEN U CJELOSTI, zastupano po direktoru Aleksandru Hangimana
Na osnovu rješenja Ministarstva gospodarstva, rada i poduzetništva, KLASA: 102-02/09-04/02, UBROJ: 526-08-02-02/2-09-2 društvo je evidentirano u Knjigu evidencije agencija za privremeno zapošljavanje pod brojem 28/09
Na osnovu potvrde Ministarstva rada, mirovinskog sustava, obitelj i socijalne politike, KLASA: 102-02/21-03/28, UBROJ: 524-04-01-02/1-21-2 društvo je evidentirano u Knjigu evidencije fizičkih i pravnih osoba koje obavljaju djelatnosti u svezi sa zapošljavanjem pod brojem 253/21.