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Senior VMware / Windows Engineer (m/f)
Die Anzeige ist abgelaufen
Arbeitgeber:
Kategorie
Arbeitsort:
Prague, Czech Republic
Anmeldefrist:
04.03.2016.
Über Arbeit
Beschreibung der Arbeitsstelle:
Team Description & Purpose of Role
Based at Interoute’s central operations centre in Prague, this role is part of a dedicated Engineering team servicing key customer accounts. Covering both provisioning and operational support of the key customer account environments. Instrumental for the routine maintenance and in-life changes to customers complex managed hosting environment.
Job Responsibilities
• Administration of Windows, Linux servers and VMware Platforms including both provisioning & support responsibilities
• Assist in the rapid and effective handling of incidents
• Conduct planned work and change requests within Windows and VMware environments
• Liaise closely with Hosting Engineering teams within the area of operational responsibility (Windows, Linux, VMware)
• Provide guidance to the customer within area of operational responsibility (Windows, Linux, VMware)
• Support ISO 27001 and other certification requirements where necessary
• Adheres to Interoute security policies and report incidents to the appropriate operations functions
• Improve operational processes and procedures when needed as part of continual process improvement
• Testing of proposed changes on customer hosting solutions and subsequent implementation of changes to ensure successful change
• Pro-active diagnosis and resolution of technical issues (Windows, Linux, VMware)
• Pro-active escalation of issues with the appropriate departments or management to ensure service level commitments are delivered
• Assist in the production of documentation and system record updates to ensure that information reference reflect the products and services provided
• Able to work on a shift or on call basis to provide 24/7 coverage of services
• Work on assigned tasks and projects as directed by management
Based at Interoute’s central operations centre in Prague, this role is part of a dedicated Engineering team servicing key customer accounts. Covering both provisioning and operational support of the key customer account environments. Instrumental for the routine maintenance and in-life changes to customers complex managed hosting environment.
Job Responsibilities
• Administration of Windows, Linux servers and VMware Platforms including both provisioning & support responsibilities
• Assist in the rapid and effective handling of incidents
• Conduct planned work and change requests within Windows and VMware environments
• Liaise closely with Hosting Engineering teams within the area of operational responsibility (Windows, Linux, VMware)
• Provide guidance to the customer within area of operational responsibility (Windows, Linux, VMware)
• Support ISO 27001 and other certification requirements where necessary
• Adheres to Interoute security policies and report incidents to the appropriate operations functions
• Improve operational processes and procedures when needed as part of continual process improvement
• Testing of proposed changes on customer hosting solutions and subsequent implementation of changes to ensure successful change
• Pro-active diagnosis and resolution of technical issues (Windows, Linux, VMware)
• Pro-active escalation of issues with the appropriate departments or management to ensure service level commitments are delivered
• Assist in the production of documentation and system record updates to ensure that information reference reflect the products and services provided
• Able to work on a shift or on call basis to provide 24/7 coverage of services
• Work on assigned tasks and projects as directed by management
Arbeitsart:
unbefristete beschäftigung
Gespanschaft:
Staat:
Czech Republic
Über den Beschäftigten
Kenntnisse und Qualifikationen:
Experience Required
• 5+ years’ experience of administrating Windows, Linux(RedHat, others) operating systems & VMware environments
• Proven customer support experience (at least 3 years) in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related disciplines at least as 3rd line support level.
• Knowledge and use of service desk management software – Siebel considered an advantage
• An understanding of Service Level Agreements and their application.
• Excellent knowledge of standard Internet protocols like TCP/IP, HTTP, FTP, SMTP with proven troubleshooting skills in identification of incident root cause
• Certification in and commitment to service management best practice as defined by ITIL (BS15000) or experience of working in such an environment considered an advantage
• Graduate level education
• Scripting knowledge (perl shell, power shell) is considered as a strong advantage;
• Microsoft SCOM experience is considered as a strong advantage;
• Experience deploying and setting VM Turbo is considered as an advantage;
Person Specification
• Good interpersonal skills, with the ability to communicate clearly and effectively to both IT and other staff.
• Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior management
• Good analytical skills; a structured and methodical approach
• Highly organised, with the ability to plan for short- to medium-term objectives
• Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness.
• Commitment to Quality Standards and continuous improvement.
• Calm under pressure
• Able to communicate in fluent English and another European language
• Logical approach to problem solving
• Team player
• Flexibility in handling unknown problems
Location
Prague, Czech Republic
• 5+ years’ experience of administrating Windows, Linux(RedHat, others) operating systems & VMware environments
• Proven customer support experience (at least 3 years) in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related disciplines at least as 3rd line support level.
• Knowledge and use of service desk management software – Siebel considered an advantage
• An understanding of Service Level Agreements and their application.
• Excellent knowledge of standard Internet protocols like TCP/IP, HTTP, FTP, SMTP with proven troubleshooting skills in identification of incident root cause
• Certification in and commitment to service management best practice as defined by ITIL (BS15000) or experience of working in such an environment considered an advantage
• Graduate level education
• Scripting knowledge (perl shell, power shell) is considered as a strong advantage;
• Microsoft SCOM experience is considered as a strong advantage;
• Experience deploying and setting VM Turbo is considered as an advantage;
Person Specification
• Good interpersonal skills, with the ability to communicate clearly and effectively to both IT and other staff.
• Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior management
• Good analytical skills; a structured and methodical approach
• Highly organised, with the ability to plan for short- to medium-term objectives
• Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness.
• Commitment to Quality Standards and continuous improvement.
• Calm under pressure
• Able to communicate in fluent English and another European language
• Logical approach to problem solving
• Team player
• Flexibility in handling unknown problems
Location
Prague, Czech Republic
Minimale Berufsbildung:
Fakultät
Computerkenntnisse:
fortschrittlich
Notwendige Arbeitserfahrung:
Fünf Jahre
