Senior Account Manager (f/m/d)

32 dana do isteka
Company overview

SGS - Scalable Global Solutions - is the first DaaS "Department as a Solution" Provider.

We blend EMEA and NEARSHORE resources to provide comprehensive business solutions that are highly cost-efficient. The creation of "DaaS" [Department as a Solution] is the new disruptive solution for companies and their workforce, taking the "Virtual Workforce" concept to the next level, allowing our clients to increase productivity while reducing costs simultaneously.

SGS is a High-Tech Software & Digital DaaS provider - Here for you, a market of 9+ Mio. Highly educated people. We optimize with DaaS 8 core departments/functions of our clients. Our client can implement their tailormade teams in Sales, HR, Operations, Back Office, IT, Finance, Marketing, and Customer Care. Implementing for our clients under their lead and management, DaaS Teams across our client's vital corporate functions is our core competence and the added value we bring to the client. At the core of our DNA, SGS has earned a reputation for creating high-impact solutions, helping our clients stay pertinent-relevant, more efficient & profitable. DaaS will bring a global paradigm shift with the needed significant value add to our clients by serving as a progressive advisor & facilitator to our client's professional endeavours.

MISSION: "We WORK & YOU GROW" - SGS optimizes the efficiency & effectiveness of our client's value chain and business success. We enable our client's business success and growth with our DaaS "Department as a Solution". We help them to move into the 21st century. Our focus is to drive, create and optimize our client's impact in their market by making them more successful.

VISION: To become the global DaaS provider. To change how future generations will work, live & play—introducing a new concept to clients that enable them to become more successful and competitive.

Senior Account Manager (F/M/D)
[Location: Zagreb Office]

Level: Skilled Non-Management
Language Skills: English C1, German B1 - bonus but not mandatory

Professional Skills

Your Qualifications:
- Experienced with Microsoft Office & CMS platforms.
- Excellent communication skills are a must. We require a person with excellent communication and presentation skills in English. Knowledge of the German language will be viewed as a very strong bonus.
- Candidates with knowledge of both English and German will have the opportunity to become Team Leaders in the future.
- Solution selling to Senior Level Executives.
- Strong work ethic and structured approach.
- Proven work experience
- Previous knowledge in CRM software
- Any additional language
- Bachelor's degree in Business Management, Marketing, Communications, or related field

Education: Bachelor's degree in Business Management, Marketing, Communications, or related field is preferred.
Willingess to Travel (%): 10%
Reports to Head of Sales
Sector: Cloud ICT solutions, Computer Software, Digital Workplace, End to end solutions, HR, Information Technology & Services,Medical Device, Pharmaceuticals
Contract: Full-Time permanent
· Relocation package
· Flexible working hours
· Permanent employment
· Education budget
· Hiring Bonuses
· Snacks and free beverages

Role description

We are looking for a passionate and solution-oriented Senior Account Manager to be responsible for winning new Clients. The Senior Account Manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a Senior Account Manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding Senior Account Manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

Senior Account Manager Responsibilities and Requirements:

  • Following up on leads and winning new clients.
  • Developing and implementing strategic plans to manage and grow accounts.
  • Retaining clients and building strong, trusting relationships.
  • Understanding client needs and identifying new business opportunities within your portfolio.
  • Providing superior customer service and ensuring client satisfaction.
  • Communicating and coordinating with internal teams to deliver solutions.
  • Identifying opportunities for improvement and proposing new tools and processes.
  • Supporting sales teams to improve their performance and reach targets.
  • Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.


  • Excellent communication skills
  • Business literacy in Croatian and English, German is a plus
  • Proven training experience is a benefit
  • Time management
  • Organization skills
  • Attention to detail

Personal characteristics

  • Result orientation: The ideal applicant has a clear understanding of what it means and takes to deliver results on time, within budget and quality.
  • Analytical skills: The ideal candidate has excellent analytical and communicative skills. The applicant has healthy self-confidence and easily understands and evaluates the given situation.
  • Open-minded and driven by success: He/she has the ability to quickly drive ideas into solutions while helping to provide input and help to the team.
  • Strategic orientation: The candidate is quickly able to work and integrate himself into new and challenging projects.
  • Collaboration and influencing: The successful job accomplishment will strongly depend on collaboration with peers and within the organization.
  • Teaming and Gravitas: To ensure success in his/her field the person needs a high level of social competence being a team player and needs gravitas in the presentation towards customers, colleagues and superior management.

Join a great team, a growing company with international expertise and long-term changes for your career.

If you are the right candidate for the position, we look forward to getting to know you! Please apply via application link below or e-mail: (Email subject title: Your name - Senior Account Manager (F/M/D).

Scalable Global Solutions d.d. / Ulica grada Vukovara 284 / 10000 Zagreb / Croatia