Rental Sales Agent (m/f)

18 dana do isteka
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OKTeam people know that with effort, enthusiasm, passion and perseverance we achieve extraordinary things. It is a professional and personal challenge that allows you to develop, acquire knowledge and professionalize.

Rental Sales Agent (m/f)
Location: Zagreb

An exciting opportunity has arisen in our news office in Zagreb for Rental Sales Agents positions.

The Rental Agent is responsible for optimizing the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service.

As a Rental Sales Agent you are entrusted with educating our customers on their buying options and serving them with the highest level of respect, professionalism and friendliness.

You will be expected to become the expert on our fleet and ancillary products and enhance the customers' experience by providing expert recommendations. Rental Sales Agents will be incentivized and evaluated on predetermined service and sales goals and standards.

What you will be doing:

  • Create the optimal rental experience by maximizing on sales and service opportunities for  every customer 
  • Greet customers professionally and prepare the rental agreement 
  • Check-in and check-out rental agreements, fleet control, damages, etc. 
  • High level of customer service / cars basic knowledge 
  • Advise on and sell optional extras to the customer according to his/her needs
  • Advise as an expert on all vehicles in our fleet, all protection items and all extras
  • Make expert recommendations and present every product to every customer everytime 
  • Provide excellent customer service in all customer contact situations 
  • Meet all sales and service standards 
  • Maintain cleanliness and order in the office area
  • Handle customer complaints with professionalism and confidence 
  • Complete daily lists and report to the Supervisor and Manager 
  • Other job duties as assigned to meet the business needs 
  • Handle all telephone and email inquiries in a friendly and helpful manner

What do you need:

  • Minimum High school diploma
  • High croatian and english level 
  • Driving license 
  • Ability to communicate in other languages (Spanish, French, German, etc.) is a plus 
  • Minimum 2 years customer service or sales experience 
  • Experience meeting sales quotas or working in highly commissioned position

  • You must have demonstrated the ability to have consistent and positive impact and contribution in a very fast-paced, dynamic working environment.

What we can offer you?

  • To be part of a big company 
  • Competitive remuneration package 
  • Career plans and internal development

Please apply via application link below.