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Regional ST Technical Specialist (EE)
- Zagreb, Croatia

Careers that Change Lives

Would you like to work for a rapidly growing international healthcare company?

Do you consider you have the right experience for a Regional ST (Surgical Technologies) Technical Specialist role? If yes, then send us your resume and enter the recruitment process right away!
Join Medtronic where we appreciate your talent, experience and passion for your work. You can count on professional and personal development, exciting challenges and a dynamic environment.

This is an exciting opportunity where, as a Regional ST (Surgical Technologies) Technical Specialist you will be responsible for providing, monitoring, remote and in-house clinical and engineering service and support, as well as for designing and implementing service programs across EE region.
In return, we will provide you with world-class training, development opportunities, and the opportunity to work in a varied and challenging role. Our offer package will include a competitive salary and other great benefits. For this role you will be expected to be located in Zagreb, Croatia.

A Day in the Life

Principal responsibilities of Regional ST (Surgical Technologies) Technical Specialist:

Field service activities (Eastern Europe):

  • Remote and on-site troubleshooting with Customers (e.g. Surgeons, Operating Room personnel and biomedical staff etc ) and with distributors.
  • On-site technical service, clinical support, training and installations.
  • Complain calls handling from Regulatory and Business perspective.
  • Supporting and training sales team.
  • Promoting service offering.
  • Providing appropriate follow-up communications with internal and external customers to ensure resolution.
  • Drive Service deals with customers in order to create a new revenue stream.

In house service activities (Eastern Europe):

  • Supporting and training our ST teams in countries, cooperation with Technical Service Departments, as well as with MDT and distributor field team.
  • Managing and tracking in-house service calls, requests and processes.
  • Controlling loaner pool process.
  • Complain calls handling from Regulatory and Business perspective.
  • Promoting service offering.
  • Providing appropriate follow-up communications with internal and external customers to ensure resolution.

Service program design and execution (Eastern Europe):

  • Monitoring efficiency of existing service flow in EE
  • Design and re-designing EE technical Service processes
  • Securing communication between EE and ST BU Service organization
  • Identifying new needs and opportunities to enhance our services portfolio.
  • Monitoring local regulations
  • Assuring the overall quality of the technical support and services delivery in EE

Must Haves and Nice to Haves

Must haves:

  • Technical/engineering education
  • "In the field" medical devices technical service and support experience experience
  • Sales experience
  • Experience in process optimization and improvement projects
  • Customer Focus and Engagement
  • High skills in self-planning and work coordination
  • Making complex things understandable
  • Quality orientation in planning, executing and monitoring
  • Results orientation
  • Driving license
  • Fluent in Croatian and English language - both written and spoken
  • Willingness to travel cross countries approx. 60% of time

Nice to haves:

  • Experience in clinical and technical service and support in Operating Room
  • Experience in medical imaging technologies (x-ray, MRI, ultrasound etc)
  • Experience in running installation and users trainings
  • PMP
  • Effective communication
  • Drives and Support change/ innovation
  • Other Eastern European languages speaking ability

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button!

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.


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