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Operations Manager (m/f)
Operations Manager (m/f)
ManpowerGroup Croatia, on behalf of Client - Majorel, an international service company specialized in customer experience and business process outsourcing with more than 50,000 employees, is looking for ideal candidate to fulfill the position of Operations Manager (m/f).
Would you like to manage an exciting new multilingual customer support project, within an international and well established organization?
We are hiring our next Operations Manager in Zagreb!
The role will involve leading a multinational team of line managers.
This person will be responsible for the operational business, review processes and providing leadership and management for all personnel and project related topics.
What you will do:
- Maintaining, driving and improving services and procedures;
- Ensuring that the agreed processes are followed and key performance indicators are met;
- Managing effectively all critical issues operational management teams may face that could prevent them from delivering expected service;
- Managing effectively and promoting cooperation in the international work environment;
- Managing and motivating the team;
- Fulfilling other tasks deriving directly from his position without being directly ordered
- University degree;
- Previous experience required, minimum 2 years in similar functions;
- Very good PC skills and excellent knowledge of MS Office Applications, on-line tools;
- Full proficiency in English and Italian/German (min. C1 level, mandatory);
- Strong leadership and interpersonal skills;
- Strong administration and organization skills, ability to prioritize;
- Strong customer service focus and proactive attitude;
- Result-oriented and attention to details;
- Excellent reputation as responsible employer;
- A welcoming and inclusive environment;
- A team ready to help you develop and grow;
- A multinational environment, different nationalities and cultures to work every day.
Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!
MANPOWER d.o.o. za privremeno zapošljavanje
OIB 35539279541, MB: 02452812, IBAN: HR41 2340 0091 1103 6431 1
Zagreb, Avenija Dubrovnik 16, T: +385 1 5565 700, W: WWW.MANPOWER.HR, E: INFO@MANPOWER.HR
TRGOVAČKI SUD U ZAGREBU, MBS: 080675552
TEMELJNI KAPITAL 20.000 KN UPLAĆEN U CJELOSTI, zastupano po direktoru Aleksandru Hangimana
Na osnovu rješenja Ministarstva gospodarstva, rada i poduzetništva, KLASA: 102-02/09-04/02, UBROJ: 526-08-02-02/2-09-2 društvo je evidentirano u Knjigu evidencije agencija za privremeno zapošljavanje pod brojem 28/09
Na osnovu potvrde Ministarstva rada, mirovinskog sustava, obitelj i socijalne politike, KLASA: 102-02/21-03/28, UBROJ: 524-04-01-02/1-21-2 društvo je evidentirano u Knjigu evidencije fizičkih i pravnih osoba koje obavljaju djelatnosti u svezi sa zapošljavanjem pod brojem 253/21.