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Mobile Website Optimization Specialist - German (m/f)
(Job Number: 26997)

Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
We run a multilingual Website Support Centre onsite one of our Technology Clients in Dublin. It is an instantly recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide.
The main purpose of the role would be to assist business clients with optimizing the speed of their mobile websites. This could be achieved by suggesting a number of predefined remedies.
No hands-on coding or technical support would be required.

The focus of the role will be to:

  • Communicate with online advertisers and internal sales and services teams via phone, email, chat and video
  • Give guidance, support, and train customers on how to optimise their mobile website
  • We are looking for bilingual (German and English-speaking) candidates, graduates in any discipline, ideally with some experience in technical support or any target- and process-driven environment.
  • Prior knowledge or experience supporting mobile websites is NOT required – we will provide very extensive training which will equip you to do the job well.
  • What we are looking for however, are candidates who have the aptitude to learn and understand how mobile websites work and how they can be optimised for speed.
  • That would require some interest in technical aspects of websites, e.g. the various platforms on which websites operate (CMS), how pictures can be optimized for size (Photoshop), etc.
  • These are very unique positions which combine B2B customer contact and a tremendous opportunity to learn the technical aspects of mobile websites.
  • There are a number of various career paths one can follow once successful in this role, from Managerial, through Technical, Subject Matter Expert, Quality or Process Excellence.
  • Fresh graduates with understanding of the web will also be considered.
  • Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.
  • We offer interesting work onsite a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

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