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Head of Office (m/f)
Pristina, Kosovo


The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The Project Office is responsible for managing strategic and operational risks associated with the Project Office’s portfolio of engagements – as part of the Multi Country Office set up, developing and delivering cost effective services contributing to partners' sustainable results and achievements of UNOPS management results.

UNOPS has been active in Kosovo (under UNSCR 1244/99) since 1999, helping partners achieve their goals in areas such as economic development, education, health, environment, justice, mine action and post-conflict rebuilding of infrastructure and livelihoods. The UNOPS office in Pristina currently provides services including project management, infrastructure, administrative support, procurement, fund management and HR services to EU, UNMIK, UNHCR, UNEP, the Government of Kosovo and other bilateral and multi-lateral partners.

The Project Office operates as an integral part of the Multi Country Office management structure. The Head of Office reports to the Multi Country Office Direct or who provides direction and guidance. The Head of Office role is responsible for planning, implementing, monitoring and supervising the delivery of all projects and support services that includes liaison and engagement development activities and delivering timely and cost effective services for sustainable results by partners and stakeholders.

Project Office programme/project management

  • Develop proposals and prepare project documents agreements in connection with identified opportunities and in cooperation/collaboration with partners.
  • Plan and propose to Multi Country Office Director required resources (human, financial and administrative) to achieve goals set for the Project Office.
  • Establish the strategies and implementation plans for the Project Office, in collaboration with the partners, set objectives, performance measurements, standards and results expected to ensure timely and partner oriented services.

Alliance building, networking and advocacy for business development

  • Keep abreast of and assess the needs of the relevant national government and other UNOPS partners, to identify and plan with them (and the Multi Country Office Director) areas for leveraging UNOPS services/competencies in project service delivery and management that will facilitate their achievement of sustainable results.
  • Build and strengthen strategic partnerships through active networking, advocacy and effective communication of UNOPS competencies in project service delivery and management, to develop opportunities and engagements with new partners.

Service delivery and quality assurance

  • Establish and maintain appropriate arrangements for direct operational support for delivery of the Project Office programmes/projects, including leveraging regional or corporate support facilities whenever available.

Representation and inter-agency partnership

  • Participate, as delegated by the Multi Country Office Director, in inter-agency and external meetings/bodies to contribute to the harmonisation of policies, practices and approaches within the UN System, such as the implementation of the UNDAF/One Program, integrated Strategic Framework and ‘Delivering as One’.

Knowledge management and innovation

  • Contribute to the development and introduction of innovation to ensure UNOPS is continually incorporating best practice approaches.
  • Contribute to the dissemination and sharing of best practices and lessons learned for corporate development planning and knowledge building.
  • Plan, implement and organise strategic capacity building of personnel, partners and stakeholders.

Education

  • A Master’s degree in Management, Social sciences, development, project management, infrastructure related or any other relevant field is required.
  • Bachelor’s Degree with a combination of two (2) additional years of relevant professional experience in a relevant discipline may be accepted

Experience

  • A minimum of 10 years of progressively responsible experience in international development, business development, operations and/or programme management in a large international and/or corporate organization.
  • At least 3 years of leadership experience including supervising teams and managing budgets is required.
  • Previous experience managing donor funded projects or programmes is required.
  • Previous experience as Head of Office is highly desirable.
  • Some experience in the UN system organizations and/or a developing country is desirable.

Language

  • Full working knowledge of English is essential.
  • Knowledge of another official UNOPS language is an asset.

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

We offer

  • Contract type: International Contractor Agreement
  • Contract level: International Specialist Level 3
  • Contract duration: ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: www.unops.org



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