Expert Network Optimization (m/f)

T-Mobile Austria

Stellen-ID: 73582
Land: Österreich
Standort: Vienna
Region: Vienna
Bewerbungsschluss: 01.11.2017
Beschäftigungsart: Vollzeit - unbefristet
Karrierelevel: Professional
Erforderliche Sprachen: Deutsch
Reisezeitanteil: 0-25%


Let’s connect through your ability to improve our network!

Be part of the digital revolution! As part of the Deutsche Telekom we offer numerous possibilities to individuals who embrace their competencies and enrich our company with their focus, courage, inspiration, and determination. In an increasingly more complex world we ensure simple and solid communication.

What would be your task?

As a senior employee in the Product Operations department you are responsible for the analysis of the technical service quality of T-Mobile Austria’s voice and data services as well as leading the implementation of End-to-End optimization measures.

This is what you will do:

  • Ensure a positive customer experience for T-Mobile Austria’s voice and data-services by analyzing the quality and performance of the core and RAN network with E2E-focus.
  • Monitor and report the service quality with appropriate quality and key performance indicators.
  • Develop, together with our expert teams, optimization measures and coordinate the implementation of the required technical changes.
  • Analyze, with assistance of the available monitoring systems, current technical issues, degradations and associated consequences of T-Mobile Austria’s Voice and data services (e.g. call drops, packet loss, etc.).
  • Act as the person of contact for complex issues regarding T-Mobile Austria’s Voice and data services and the related technical services offered, by working closely with your team as well as colleagues from other departments such as Operations and Networks.
Anforderungen
  • You are highly motivated and open minded. You have excellent analytical skills and you are used to working independently
  • You have a technical education (HTL – technical college, FH - University of applied sciences, Technical University) and you gained experience in a similar position over several years in the telecommunication industry.
  • You have gained first experiences with measurement systems, such as NIMS-PrOptima/MyCom or Vantage/IBM.
  • You possess a basic knowledge in business objects (SAP), cognos, access, or databases (MS SQL).
  • You are well experienced in project and process management.
  • Your English skills are excellent. Basic German skills are advantageous.
  • You are familiar with MS Office tools.
  • Overall you impress with your customer orientation, your engagement as well as team player mentality.
T-Mobile Austria
T-Mobile Austria is the subsidiary of the Deutsche Telekom AG and therefore part of one the most successful communication companies worldwide. As number 1 on the European market, innovation is our essence and we are among the best employers in the country. We inspire our customers. We find easy solutions. We live integrity. We are open to ideas. Outstanding performance is rewarded. It is what brings us and you as an employee to the top. We are T. Rely on us.

Ihre Chance
Our 1300 employees highly enjoy our great team culture as well as extensive benefits offered, ranging from flexible working hours, extensive training programs to occupational pension. We offer an attractive, market compliant salary. You will earn about EUR 38.000 per year at this position. In the end, the sum on your pay check will be determined by your qualifications, your experience and your commitment.


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