Duty Manager (m/f)

22 dana do isteka
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Duty Manager (m/f)
Fixed Term
40 Hours

What you will be doing...

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

We have an exciting opportunity for a Duty Manager to join our Ground Operations Team  in Dubrovnik Airport, on a full time, seasonal contract basis for Summer 2023!

Reporting into the Regional Manager, the Duty Manager is responsible for the day to day management of all Jet2.com operations at the airport, ensuring our Jet2.com and Jet2holidays customers consistently receive first class levels of customer service.

Key responsibilities include:

  • Leading our Jet2.com operational team at the airport, ensuring the delivery of a VIP customer experience
  • Oversight of all Jet2.com Ground Operations activity at the airport, both landside and airside
  • Ensuring adherence to company standards and procedures
  • Monitoring and analysing airport key performance indicators and making recommendations for improvements
  • Assisting the Regional Manager with key operational meetings as well as planning, recruitment and resource allocation, to ensure operational requirements are met
  • Working effectively with our key stakeholders, including ground handling partners, airport authorities and our Jet2.com and Jet2holidays colleagues, to drive a 'One Team' ethos at all times.
  • There may be the requirement to travel, to support our other Airports, at busy times

This is a role with a high level of operational responsibility, whilst working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme.

The successful candidate will have experience of leading and managing teams, from within an Aviation, Airline or Ground handling environment. We are looking for an inspirational leader, who is committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. Excellent administration skills are required, including roster planning and KPI management. Strong operational experience within an airport environment is essential for this role and you will ideally have experience of managing/building relationships with service providers and senior stakeholders. As you will be working with our UK customer base, fluency in both English and Croatian is required.

In return we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Dubrovnik to help make a real difference to our customers’ holiday!