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Customer Support Representative - Control Centre (German and English) (m/f)

- dana do isteka
Poslodavac:
Kategorija:
Mjesto rada:
Zagreb
Rok prijave:
20.11.2021.
Gi Group HR Solutions d.o.o., as a leader in the region and part of Gi Group, a prestigious and one of the leading consulting companies in the field of human resources, is able to offer clients comprehensive solutions in all areas of human resource management. Our mission is to provide clients with support in achieving business strategy by offering a broad knowledge of the local market, extensive experience of our consultants and proven international practice of our partners.

Customer Support Representative - Control Centre (German and English) (m/f)

LOCATION: Zagreb, Croatia

Responsibilities:

  • balancing technician schedule efficiency and productivity given customer expected arrival time
  • ensuring customer appointment times are met
  • reprioritization of jobs as required to meet customer commitments
  • providing timely customer notification on appointment changes or delays
  • problem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiries
  • providing of daily communication between technicians, customers, management and other support teams through various communication channels
  • coordinate and track movement of parts to destination
  • dispatch of technicians to emergency customer requests after business hours and facilitation of technician timely response
  • various administrative duties such as on time contact and arrival tracking, in order to best support local teams and promote an increase level of customer satisfaction
  • 24/7 rotation, allowing flexible working options

Qualifications:

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the control focal interacting with internal and external clients, vendors, and senior management, to coordinate our delivery services. If solving problems and helping others succeed excites you, let’s talk!

Required technical and professional expertise:

  • strong communication skills
  • customer service skills
  • analytical and problem solving skills
  • ability to multi-task at an efficient speed
  • organization skills
  • time management skills
  • ability to work well with others
  • computer skills
  • fluent German language in speaking and writing
  • fluent English language in speaking and writing

Preferred technical and professional experience:

  • Previous call centre experience is preferred

Required education:

  • High School Diploma/GED

Preferred education:

  • Bachelor's Degree

Apply on link here: my.gigroup.hr/jobs