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Customer Support (m/f)
Do you enjoy understanding how things work and searching for solutions? Do you like when everything fits together? Do you want to become a member of a team where people rely on each other? Then you found the right ad.
Join us in our EMEA Customer Solution Centre (CSC) as Customer Support. Here, you’ll have the opportunity to work with diverse teams across the globe, contributing to groundbreaking projects in a supportive and dynamic environment. Join us as we accelerate the transformation!
Join our team
Epiroc Mining and Infrastructure Attachments division (ATD) develops, manufactures and markets excavator attachments, ground engaging tools and hydraulic handheld tools. The products are used in construction, infrastructure, deconstruction, recycling, and mining. Our CSC focuses on indirect sales channels to meet the needs of the construction and infrastructure markets, as well as OEMs and rental companies. This strategy increases Epiroc’s reach and strengthens partnerships, ensuring that Epiroc’s attachments are the top choice for a wide range of customers.
Zagreb
Your mission
Customer Support is responsible for ensuring timely and accurate order processing and logistics operations. The role involves coordinating inbound and outbound logistics and maintaining up-to-date master data in systems like M3 and SAP. Main tasks consist of, but are not limited to:
- Manage order processing for the assigned territory, ensuring accuracy and timely execution. Liaise with customers, dealers, and internal teams to resolve any issues related to orders. This involves order bookings, order confirmation changes, cancellations, booking return orders and no charge orders.
- Oversee logistics for the assigned territory, including coordinate deliveries from suppliers to ensure timely and accurate stock replenishment and manage shipments to customers, ensuring on-time delivery and accurate documentation in coordination with transport team.
- Assist the finance and sales teams with collection processes, ensuring payments are received on time from customers in the territory. Provide support in following up on outstanding payments.
- Utilize internal systems like M3 and SAP for order processing, logistics tracking, and data management. Support the team in troubleshooting any system-related issues and ensure smooth operations.
- Take responsibility for ensuring that master data (e.g., customer information, product data) is up to date and accurate, escalating any corrections needed. Perform regular data audits and updates to maintain the integrity of the system.
- Maintain a strong understanding of the ATD product portfolio to provide accurate and effective support to customers and internal teams. Assist in addressing customer inquiries related to product availability, specifications, and delivery times.
Experience
- Experience in customer service, order processing, and logistics coordination.
- Experience with systems like M3, SAP, or similar ERP platforms.
- Familiarity with the ATD product portfolio or similar technical products is advantageous.
- Strong English and Croatian language skills both verbal and written
Personal Attributes
- Excellent communication skills and a customer-focused mindset.
- Ability to work under pressure, to deadlines, manage multiple tasks and priorities in a fast-paced environment.
- Strong organizational skills and attention to detail
- Commercial and proactive attitude with good business understanding.
- Good teamwork spirit and a proactive can-do work attitude
Location
This position is located in Zagreb, Croatia, covering a territory of customers across Croatia, Slovenia, Bosnia, Serbia, Montenegro, Albania, Romania, Bulgaria and Greece.
Application and contact information
We encourage you to submit your application through our online career site as soon as possible, but no later than May 12th.
Please note that due to regulations, we cannot handle applications received through email.
Learn more at www.epirocgroup.com.United. Inspired. Epiroc is a vital part of a sustainable society and a global productivity partner for mining and infrastructure customers. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of SEK 36 billion in 2020, and has 14 000 passionate employees supporting and collaborating with customers in more than 150 countries. Learn more at www.epirocgroup.com.
Epiroc’s Parts & Services division provides a complete range of services with the aim of maximizing customers’ productivity. The division focuses on spare parts supply, professional service, support solutions and training. Its main distribution centers are in Sweden, United States and China. Please see www.epiroc.com for product offerings.
