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Customer Support Coordinator (m/f)
Camaloon is looking to build up a Customer Support team that will help us retain clients and grow with a Team Leader who can make sure everybody’s motivation is peaking! Would you like to work in a young and fresh environment? Hype your career! Join us.
We are looking for a Customer Support Coordinator to assist in motivating and supporting our Customer Service Team for business performance maximization.
Customer Support Coordinator manages a smaller team of customer service employees and ensures that the team complies with the policies and procedures of the organization. As we seek for someone who will have a direct and big impact on our business, experience in implementing processes and/or strategy improvements as well as an applied knowledge and understanding of Lean practices is a MUST.
remote anywhere from Croatia
Responsibilities:
- Managing a team of customer service employees
- Maintaining compliance with policies and procedures
- Developing new procedures
- Offering excellent customer service
- Making sure customer loyalty and satisfaction are met
- Designing and implementing campaigns for customer retention
- Displaying extensive product knowledge
- Overseeing the work of every employee in your team
- Promoting the vision of the organization
- Conducting quality assurance surveys with customers and reporting findings to the staff
- Handling and analyzing customer complaints brought to your attention
- Conducting regular training sessions with the team
- Motivating the team to perform at their best
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Requirements:
- Experience in implementing processes and/or strategy improvements
- Applied knowledge and understanding of Lean practices
- Excellent communication and problem-solving skills
- Excellent organizational and interpersonal skills
- Multi-tasking abilities
- Tech oriented because of close cooperation with our tech team
- Fluency in English, knowledge of any other language is a big plus
- Experience in working as a Customer Support Specialist as well as understanding how CRM systems work is helpful
- Familiarity with our industry is a plus
- You are available to work full time Monday - Friday (9 - 17)
Benefits:
- Working in an international environment
- Proactive and energetic team
- Professional growth
- An excellent learning experience
- An opportunity to have a direct impact on our business
We seek people to work remotely from anywhere in Croatia.
Thank you in advance for applying - you can expect us contacting you if your profile matches our needs! :)
If you are passionate about Sales and Customer Support and you speak Italian, German, English, Spanish, French, Dutch or Swedish this opportunity is for you!
