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Customer Service Supporter for Croatia (m/f)
Customer Service Supporter for Croatia – part time
“We put customers first at everything we do”
Why join us?
Because you, as a Customer Service Supporter, can be the best you can be every day.
In JYSK we take pride in putting the customer first. Therefore we are currently developing our customer service unit as a very important parameter in securing best practice and high quality in our customer service.
As a Customer Service Supporter you will cooperate closely with the distribution centre, customer service manager, WEB team, customer service units in other relevant countries and relevant transport companies.
The position has reference to the Customer Service Manager and is located in HO in Zagreb.
Everyday matters - The things you will be doing day to day:
- Secure the best possible communication with customers online, by mail, phone and Facebook
- Order, delivery, return and claim handling with focus on best practice and having the customer needs in scope
- Handling of requests regarding products from customers
- Administrative tasks such as control of freight invoices and follow-up on undelivered orders
- Support the stores and secure optimal co-operation between DC, stores & customers
- Contribute to continuous improvements as to the daily procedures in customer service by stressing possible obstacles and suggest areas of improvements for the benefit of the customers
- Participate in securing that the standards of the service levels are met.
- Have a relevant educational background combined with a minimum of one year of working experience with customers
- Are a strong communicator both in writing and orally combined with a service minded, positive and proactive approach to daily tasks and obstacles
- Have a systematic, structured and persistent approach in order to get things done
- Always have quality and the customer in focus
- Are fluent in English, spoken as well as written
- Preferably have SAP knowledge.
