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Ovaj oglas je istekao 28.02.2025. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Ovaj oglas je istekao 28.02.2025. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Customer Service Representative (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Zagreb
Rok prijave:
28.02.2025.
O poslu
Opis radnog mjesta:
Kingspan Insulated Panels is a world leader in designing, developing, and delivering advanced building envelope products and solutions. We empower property developers, building owners, designers, contractors, and insurers to construct buildings combining world-class energy efficiency and outstanding design.
We are looking for a Customer Service Representative to join our team in Zagreb, Croatia. This is a full-time, on-site role responsible for ensuring outstanding customer service by managing inquiries, processing orders, resolving issues, and maintaining high levels of customer satisfaction.
Key Responsibilities:
• Managing customer service for an assigned region, including preparing quotations, receiving and processing customer orders, verifying orders (pricing, product type, quantity), coordinating delivery schedules and preparing shipment documents, monitoring payments and outstanding balances, sending product certificates to customers.
• Tracking order status and ensuring timely deliveries.
• Maintaining and archiving documentation.
• Registering and handling customer complaints.
• Collaborating with internal departments (ESC, Logistics, Planning, Sales, Accounting, Shipping, Quality).
We are looking for a Customer Service Representative to join our team in Zagreb, Croatia. This is a full-time, on-site role responsible for ensuring outstanding customer service by managing inquiries, processing orders, resolving issues, and maintaining high levels of customer satisfaction.
Key Responsibilities:
• Managing customer service for an assigned region, including preparing quotations, receiving and processing customer orders, verifying orders (pricing, product type, quantity), coordinating delivery schedules and preparing shipment documents, monitoring payments and outstanding balances, sending product certificates to customers.
• Tracking order status and ensuring timely deliveries.
• Maintaining and archiving documentation.
• Registering and handling customer complaints.
• Collaborating with internal departments (ESC, Logistics, Planning, Sales, Accounting, Shipping, Quality).
Posebne pogodnosti:
• Work in a pleasant team in a thriving multinational company
• Continuous learning through professional training and further education
• Possibility of implementing your own ideas and projects
• Independent, exciting, and challenging tasks
• A supportive work environment with skilled and friendly colleagues
• Continuous learning through professional training and further education
• Possibility of implementing your own ideas and projects
• Independent, exciting, and challenging tasks
• A supportive work environment with skilled and friendly colleagues
Vrsta posla:
stalni radni odnos
Županija:
O zaposleniku
Znanja i kvalifikacije:
• Strong customer service and support skills
• Ability to maintain a high level of customer satisfaction
• Excellent multitasking and organizational skills in a fast-paced environment
• Experience with SAP and CRM systems
• Fluent in Croatian and English
• Bachelor’s degree in business or a related field is preferred
• Ability to maintain a high level of customer satisfaction
• Excellent multitasking and organizational skills in a fast-paced environment
• Experience with SAP and CRM systems
• Fluent in Croatian and English
• Bachelor’s degree in business or a related field is preferred
Minimalna stručna sprema:
Srednja škola
Poznavanje rada na računalu:
dobro
Potrebno radno iskustvo:
dvije godine
