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Assistant Front Office Manager (m/f)

- dana do isteka

Assistant Front Office Manager for a luxury hotel in Austria, with immediate starting date on February or March (seasonal or permanent position).

Are you looking for your dream job in the hotel industry?

Do you want to work in the most luxurious ski resorts in Europe?

NEXT STEP career network with more than 400 hotel partners in Austria, Switzerland, Germany, and Italy guarantees you a position that will match your skills and wishes 100%.

Contact us and we will accompany you through the whole employment process!

At the moment we are looking for a motivated and highly skilled Assistant Front Office Manager for our partner hotel, a luxury hotel in Austria, with starting February or March.

Assistant Front Office Manager (m/f)

Qualifications & Experience

  • Proven minimum 2 years’ experience as Assistant Front Office Manager for a 4* or 5* hotel or similar experience.
  • Excellent command of written and spoken German is a must. Also, fluency in English is a strong asset.
  • Degree in, Hotel/Hospitality Management or relevant field is desired.
  • Understanding hotel’s department operation and thorough knowledge of customer service, office management and basic bookkeeping procedures.
  • Working knowledge of MS Office and hotel management software (PMS or similar) is an advantage.
  • Ideal candidate can deal efficiently with complaints and has a solid customer service approach.
  • A pleasant personality with a dynamic professional attitude to supervise and lead our team
  • Reliable with an ability to multi-task and work well under pressure.
  • Well experienced and able to ensure that front office provides professional and friendly service to our customers.


  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets), Monitor stock and order office supplies.
  • Train, supervise and support front office staff, including receptionists and other staff members.
  • Prepare and monitor office budget.
  • Schedule shifts and ensure timely and accurate customer service.
  • Handle complaints and specific customers’ requests.
  • Troubleshoot emergencies.
  • Ensure proper mail distribution and keep updated records of office expenses and costs.
  • Oversee and verify that the assigning process of rooms to guests and any specials requests by them are satisfied in best way (e.g. for transport service, extra outdoor activities, main local attractions).
  • Ensure company’s policies and security requirements are met.


  • Starting date on February or March, seasonal or permanent position
  • Paid vacation
  • Very competitive pay with net monthly salary € 2.100, 14 salaries a year, 6 working days/ week
  • Full social benefits package, including dental insurance
  • Single room accommodation provided at no cost
  • Healthy and balanced employee meals 3 times a day, also on days off
  • Various employee benefits, e.g., use of fitness & wellness areas or discount on ski-pass, etc. Benefits will be specified by hotel to the job holder.
  • Support through the whole employment process in your native language
  • Help with traveling arrangements
  • No agency fees
  • 24/7 agency support
  • Stress free employment process

If you have all that it takes, we will be happy to hear from you!
Please send you updated CV including smiling picture in uniform, and Reference Letter to [email protected].