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Welcome Home!

Would you like to work for a family-owned company and a dynamic group with more than 30 Falkensteiner Hotels & Residences in Europe? Would you prefer a Welcome Home! feeling instead of a sterile working environment? Would you like to actively participate instead of just trying to keep up? Would you like to set your sights high instead of not making any progress? Then you are at the right place at Falkensteiner Hotels & Residences!

For the region Croatia & Serbia we are currently looking for:

Area Trainer (m/f)

Your Tasks:

  • Developing annual and monthly off-job training plans for each concerned hotel in agreement with the Head of Learning & Development and the Hotel Managers
  • Planning, coordinating and conducting off-job trainings for hotel employees from line staff to department heads
  • Developing and supporting a pool of departmental hotel trainers (for on-job training) including conducting train-the- trainer
  • Developing inhouse on-job training concepts together with the Head of Learning & Development
  • Supporting the department heads in developing and introducing monthly on-job training plans
  • Supporting the Hotel Managers and department heads in improving the service quality and guest satisfaction
  • Point of contact and support locally for the Hotel Managers regarding employee development and training activities
  • Conducting training activities outside the assigned area/hotels, if required (e.g. new hotel openings and at the start of the season)
  • Ensuring all training activities and attendance are recorded and documented correctly including feedback of the training participants regarding quality and practical application
  • Adherence of FMTG policies, procedures and service standards and supporting the Hotel Managers in implementing these through ongoing training

Your Profile:

  • Operational work experience within the hotel industry mandatory
  • Minimum 3 years of relevant work experience in the field of training, teaching or employee development, preferably in the international hotel industry or related service industries
  • Croatian or Serbian native speaker with very high proficiency in Croatian and German or English (or vice versa) based in Croatia, during the winter also in Austria
  • Pedagogic skills and a passion for training and employee development
  • Strong service mentality, customer focus and ‘can do’ attitude
  • Highly responsible, reliable and quality conscious
  • ‘Out of the box’ thinking
  • High willingness to travel and driving licence
  • Experience with e-learning system of advantage

Our Benefits:

  • All-inclusive onboarding program for a good start
  • Wide range of career and development possibilities within a fast growing hotel group
  • Active contribution in a dynamic work environment
  • Variety of training and further development opportunities within our in-house Falkensteiner Academy
  • Enjoy your holiday in the best hotels to special employee conditions

We are looking forward to receiving your application!

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