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Area Market Manager (m/f)
Area Market Manager (m/f) (Balkan Regions)
Based in Zagreb
Due to its success and growth in international markets Dorak Holding has an exceptional opportunity for professional Area Market Manager (Balkan Regions) based in our Zagreb Office in Europe.
Purpose of the role:
This role is addressed to expert Purchasing, Operation and Product. The Area Market Manager will act as a link between Asia and Europe by being the first contact point at AGA (After go Ahead) stage ensuring smooth operation activities and managing European/Balkan tours for tourist groups from Asia. Together with operation staff he/she will have the responsibility to manage the Balkan Customer Support activities.
Area Market Manager should have deep knowledge of product and pricing related to Balkan tours, should have strong office management skills and very good communication skills, mainly in English language, being able to perfectly interact both with company’s worldwide offices and suppliers and tour leaders.
The Duties – Key Responsibilities & Accountabilities:
- Guarantee smooth operation activities at AGA stage and optimize tours profit
- Negotiation of rates and daily contacts with suppliers
- Control and supervision of all Business flow (series and ad-hoc tours) for assigned destinations, from GA (Go Ahead) till the end of tours, to be in line with given standards and agreements
- Accurate and precise local service bookings in the area of responsibility, overbookings control and hotel release deadlines monitoring
- Responsible for complaint handling activities and coordination with Europe
- Undertake administrative and financial processes in Zagreb Office
- Selecting, training and managing operation subordinates staff
The successful candidate will possess the following skills, experience and competencies:
- Knowledge of tourism industry
- Good commercial skills with a working knowledge of hotel and travel services distribution and/or in Destination Management, professional telephone manner and communication skills
- Computer Literate – Microsoft Office (Outlook, Work, Excel)
- Croatian native speaker; fluent in written and verbal English (Must); any of main Balkan languages as advantage
- Strong team management skills
- Hotel School or University background preferred
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your application in English (cover letter and CV) by e-mail [email protected] or directly by applying to the vacancy.
The information to be added about the company.
Dorak Holding was originated in 1971 with the establishment of Dorak Tours which has been actively furnishing services in tourism industry by putting signature to remarkable and significant projects throughout Turkey. The company grew into an establishment of group of companies by 2002 which turned into a holding company by 2011. With a passion on excellence, the group invested in complimentary activities to provide a seamless service quality.
Today, Dorak Holding Co. embodies several subsidiaries including travel agencies, overseas sales offices, hotels, restaurants, as well as a transportation fleet and a hot air balloon service in Cappadocia city in Turkey. Dorak Holding also invested in mining facilities and established a ceramic factory in Cappadocia.
Having gained recognition and acknowledgement for it's good standing and reliability in it's field of activity, Dorak Holding implements and carries out it's corporate plans, strategies and targets based on sustainability.
For more information about Dorak Holding, please visit our company website http://dorakholding.com.tr/en/index.html.