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Ovaj oglas je istekao 23.04.2019. i više nije aktivan.
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Trenutno aktivne oglase pogledajte na www.posao.hr.
Ovaj oglas je istekao 23.04.2019. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Windows Support Technician (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Osijek
Rok prijave:
23.04.2019.
O poslu
Opis radnog mjesta:
Do you want to learn new technology and to be part of a team that works with some of the biggest IT companies in the world? We thought so.
Who are we?
Touch Support is a US-based company that works a strategic partner to diverse technology firms and assists them with 24x7x365 exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Our team members anticipate customers needs using our proprietary customer experience optimization framework to provide the best possible customer experience.
Since 2015 we are experiencing strong but stable growth, and we have grown into a multinational company with almost 200 employees with several offices in the United States and Europe. Our European offices are opened under Hands on Server Support d.o.o. as our international brand.
Responsibilities and goals you’ll own:
A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls.
Common requests you may be solving on a daily basis are:
● Assisting our clients in a friendly, professional manner via chat, phone calls or tickets
● Monitor and respond quickly and effectively to requests received through the helpdesk in a first-in-first-out process
● Troubleshooting a variety of technical and non-technical issues end-users are having with their local devices or virtual workstations
● Setup, configure and troubleshoot end-user IT equipment such as printers, scanners, workstations, or other peripherals
● Assist with setup and configuration of email clients, file sharing, account provisioning, or software installations
● Document technical procedures and solutions to build client’s knowledge base
Who are we?
Touch Support is a US-based company that works a strategic partner to diverse technology firms and assists them with 24x7x365 exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Our team members anticipate customers needs using our proprietary customer experience optimization framework to provide the best possible customer experience.
Since 2015 we are experiencing strong but stable growth, and we have grown into a multinational company with almost 200 employees with several offices in the United States and Europe. Our European offices are opened under Hands on Server Support d.o.o. as our international brand.
Responsibilities and goals you’ll own:
A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls.
Common requests you may be solving on a daily basis are:
● Assisting our clients in a friendly, professional manner via chat, phone calls or tickets
● Monitor and respond quickly and effectively to requests received through the helpdesk in a first-in-first-out process
● Troubleshooting a variety of technical and non-technical issues end-users are having with their local devices or virtual workstations
● Setup, configure and troubleshoot end-user IT equipment such as printers, scanners, workstations, or other peripherals
● Assist with setup and configuration of email clients, file sharing, account provisioning, or software installations
● Document technical procedures and solutions to build client’s knowledge base
Vrsta posla:
stalni radni odnos, rad na određeno vrijeme
Županija:
O zaposleniku
Znanja i kvalifikacije:
This is the right position for you if you:
● You have excellent communication skills in the English language, both spoken and written
● Have previous experience responding to customers via telephone, live chat, and ticketing system
● Hold high customer service standards, even in a dynamic, multitasking environment
● Understand or even have experience with Active Directory, DNS, DHCP, LAN/WAN, and basic networking
● Have previous experience with Office 365 and G Suite
● Have experience with documenting procedures
What do we offer?
● We take great pride in our educational approach. After initial training is completed, you would be immersed in a dynamic work environment to reinforce training, with the strong team and senior staff to back you up.
● You will be able to further your education with valuable technical certifications paid by the company
● The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. Additionally, if you want to try management or project management positions, there are advancement opportunities available as well
● Stability is very important for our employees, and we couldn’t agree more. In order to ensure that stable environment, all of our Employment contracts are in the indefinite period of time
● We are particularly proud of our great teamwork and comradery in the Company. The team is always ready to lend a helping hand in need, and the office atmosphere is quite laid-back: If you feel comfortable wearing slippers, that’s fine with us
● Your team members are located in several different offices across Croatia and outside of Croatia as well. We encourage our staff members to travel to these locations to meet with their co-workers
● We keep our cupboards stocked with a variety of tea and coffees to give everyone that extra boost, especially during the night shifts
Please submit your application in the English language. Applications submitted in any other language will not be considered.
Apply here: https://touchsupport.talentlyft.com/o/cGwagN
● You have excellent communication skills in the English language, both spoken and written
● Have previous experience responding to customers via telephone, live chat, and ticketing system
● Hold high customer service standards, even in a dynamic, multitasking environment
● Understand or even have experience with Active Directory, DNS, DHCP, LAN/WAN, and basic networking
● Have previous experience with Office 365 and G Suite
● Have experience with documenting procedures
What do we offer?
● We take great pride in our educational approach. After initial training is completed, you would be immersed in a dynamic work environment to reinforce training, with the strong team and senior staff to back you up.
● You will be able to further your education with valuable technical certifications paid by the company
● The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. Additionally, if you want to try management or project management positions, there are advancement opportunities available as well
● Stability is very important for our employees, and we couldn’t agree more. In order to ensure that stable environment, all of our Employment contracts are in the indefinite period of time
● We are particularly proud of our great teamwork and comradery in the Company. The team is always ready to lend a helping hand in need, and the office atmosphere is quite laid-back: If you feel comfortable wearing slippers, that’s fine with us
● Your team members are located in several different offices across Croatia and outside of Croatia as well. We encourage our staff members to travel to these locations to meet with their co-workers
● We keep our cupboards stocked with a variety of tea and coffees to give everyone that extra boost, especially during the night shifts
Please submit your application in the English language. Applications submitted in any other language will not be considered.
Apply here: https://touchsupport.talentlyft.com/o/cGwagN
Strani jezik:
engleski
Poznavanje rada na računalu:
napredno
