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Ovaj oglas je istekao 27.11.2016. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Ovaj oglas je istekao 27.11.2016. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Primary Generalist Support with Croatian (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Bucharest, Romania
Rok prijave:
27.11.2016.
O poslu
Opis radnog mjesta:
Your mission will be:
Act as an entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within the company. Queries will include but are not limited to the following:
- Post sales - product return (RMA) and escalation of more technical queries; order management, invoice, deliveries,
- Pre sales - Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification, e-commerce, knowledge management,
- Follow up on Leads generated from marketing activities.
Responsibilities:
- Provide 1st level general support pre-sales and post-sales, telephone, mail and electronic to customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
- Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer's support needs
- Order Management: enter, change, manage requests related to orders in cooperation with country representatives
- Provide support to the customers for commercial and logistic returns product
- Provide support to the customers for solving the logistic and commercial complaints
- Proactive information communication
- Complete documentation and follow up on all commitments and customer details
- Actively create/modify knowledge database
- Collaborate with Marketing on new product launches
- Ongoing proactive research and learning about new products, technologies and applications
- Participate in the interaction center's continuous improvement process
- Liaise between customers, After-Sales and Marketing regarding Product Quality Returns
Act as an entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within the company. Queries will include but are not limited to the following:
- Post sales - product return (RMA) and escalation of more technical queries; order management, invoice, deliveries,
- Pre sales - Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification, e-commerce, knowledge management,
- Follow up on Leads generated from marketing activities.
Responsibilities:
- Provide 1st level general support pre-sales and post-sales, telephone, mail and electronic to customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
- Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer's support needs
- Order Management: enter, change, manage requests related to orders in cooperation with country representatives
- Provide support to the customers for commercial and logistic returns product
- Provide support to the customers for solving the logistic and commercial complaints
- Proactive information communication
- Complete documentation and follow up on all commitments and customer details
- Actively create/modify knowledge database
- Collaborate with Marketing on new product launches
- Ongoing proactive research and learning about new products, technologies and applications
- Participate in the interaction center's continuous improvement process
- Liaise between customers, After-Sales and Marketing regarding Product Quality Returns
Vrsta posla:
stalni radni odnos, sezonski posao
Županija:
Država:
Romania
O zaposleniku
Znanja i kvalifikacije:
For this role your skills will include:
- Education - Bachelor’s Degree requested
- Fluent in English and Croatian
- Fluent in Macedonian preferred
- Minimum 1 year Technical Support, Sales and/or Customer service experience preferred
- Previous experience in electrical field is desirable
- Ability to multitask (logging queries while speaking with customers)
- PC skills (Microsoft, Windows, ERPs)
- Basic aptitude for learning technical concepts essential
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative but also as part of a team
- Good verbal and written communication skills are required
- Education - Bachelor’s Degree requested
- Fluent in English and Croatian
- Fluent in Macedonian preferred
- Minimum 1 year Technical Support, Sales and/or Customer service experience preferred
- Previous experience in electrical field is desirable
- Ability to multitask (logging queries while speaking with customers)
- PC skills (Microsoft, Windows, ERPs)
- Basic aptitude for learning technical concepts essential
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative but also as part of a team
- Good verbal and written communication skills are required
